U.S. Bank Branch N Roselle Rd, Hoffman Estates

U.S. Bank Branch Reviews

• A

  Arseny M
  1

  Clerks don't know their jobs. Needed a cashier's check, first they tried to charge me for it ( my account waives fees), then came to find that they didn't fill out the check right so the money couldn't be deposited which resulted in us missing the contract date and losing a house bid. Can't wait to close all my accounts.. 🤬

  Response from the owner

  Good morning, Arseny. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0515 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• S

  Srinarayanprasaadh Srinivasaraghavan
  5

  My experience with this branch has always been exceptional. Sumit, Hiren and Trush are the most customer oriented bank executives I have ever worked with. I transact at this branch because of these gentlemen. They took great care about my transactions and advised me on products I never knew about, that made my life lot easier and hassle free and comfortable. Never knew US Bank had so many products. Highly recommend this branch to anyone that wants hassle free quick and friendly bank transaction. Team here rocks. Satisfied customer that will recommend US bank to friends too (cos of them ).

• A

  Aaron Spencer
  1

  Called before I drove out of my way and was informed that I could cash my check to only drive 20min out my way and be turned away because they are about to close! Customer service was horrible and honestly I’d never ever bank here nor ever want to bank here.

  Response from the owner

  Hello Aaron, I can imagine how frustrating this experience must have been. I'm so sorry you ended up driving out of your way only to be turned away. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5460 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Kim

• A

  A G
  1

  This bank did not wanna provide me service I went in to do a cash advance of my debit card like I do in chase or the wood dale bank and nothing ever goes wrong but today they did not wanna let me do a cash advance from my debit card idk if they judge me on the way I look or sum cuz u cud tell the white lady in counter did not wanna do her job I give dis bank a 0 star if I cud. Please (us bank) train your cashiers to know what’s a cash advance from a debit card because she did not know what a cash advance from a debit card is and I don’t need to bank with us bank to do a cash advance from my debit card. You can do the option on any bank because is a debit card.

  Response from the owner

  Hello, Antonio. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• A

  Adriana
  1

  Worse service, they can not find my account, and veryyyy rude Disappointed If you wanna use us bank drive 5 min more and go to another branch

• M

  Muhammad Hussain
  2

  Very slow service teller take forever with one customer don’t recommend to visit this branch

  Response from the owner

  Hi Muhammad, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• F

  Frank Rodz
  5

  I love the fact that I can deposit cash money at the atm and it will be immediately available in my balance.

• T

  Tiosha V
  1

  They always seem to be having some issues rather it be ATM or their computers. They always seem so lost.. Never really intone with what's actually going on.

  Response from the owner

  Hi Tiosha, Thank you for leaving this review. The points you've mentioned regarding the issues and the representatives is very concerning to us and we'd really like to discuss this further with you. Please send us an email with your phone number and reference number 1948 at [email protected]. Once we receive your phone number, we'll give you a call as soon as we can within 24 business hours. We hope to hear from you soon. Thanks. ^Caitlin

• R

  Robert Amaya
  1

  If you’re in Hurry, don’t come here. expect to wait 15-20 min per customer

  Response from the owner

  Good morning Robert. Thanks for taking the time to leave a review. We're sorry to hear you experience long waits when you visit this location. We understand time is precious. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9854. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jai T
  5

  Awesome team, Exceptional service by all of them and Manager. Very satisfied with this bank.