U.S. Bank Branch North Ave, Oak Park

U.S. Bank Branch Reviews

• R

  Rodney Thurman
  1

  Teller was the most unprofessional indvidual I have ever encountered in all the years I've been banking, to make a long story short, I ask for large bills when I was Making a withdrawal and the Teller told me no large bills. So I said ok, so after waiting 15min for her to return she finally came back and repeated that she was giving me all small bills, so I said ok. But she wouldn't send the funds through, (wanting confrontation) she finallysentmemy money. .haspent enough time

• M

  Michael Kaplan
  5

  Ali, is the man to speak to if you have any problems, COVID has places short staffed & need to be patient, it’s frustrating that a lot of businesses are struggling to keep employees motivated , Ali took care of my issues & I felt he cared about my Problem & is working to get this branch back running properly! Business is built On relationships and that is what this man proved to me today!

• M

  Mustafa Mabruk
  1

  After visiting this branch I am ready to close my account. The teller was rude right from the start. The bank was unable to give me more than 4,000$ and said I had to place an order for the money and it would take a week and a half. I wasn't asking for much, for a big bank like US bank to have this policy, this is just ridiculous. I understand the policy but the way the teller explained it and had no sincerity really makes this branch get a low review. Go to the Belmont and Austin branch if you really need some real service..

  Response from the owner

  Hello Mustafa, I'm sorry to hear that you weren't satisfied by the service that you received, but I really appreciate that you brought this to our attention. Thank you for leaving a review. We'd really like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 2306. Once we receive your number, we'll give you a call within 24 business hours. Thanks.^Caitlin

• V

  Victoria Llaguno
  5

  At this time it's a pandemic, I had an issue that with a check tied to my mortgage. Ali at this location was very professional, understanding, and help resolved the issue with my check situation. Even when it was not a pandemic I've never received such great care. Did I mention I went to a different location and received the royal treatment?! Thanks Ali! Keep up the good work.

• M

  Michael McEldowney
  5

  Always friendly and professional. The rare times that I've had any issues, they were quick to resolve and more than accommodating. And although farther than the closest branch location, I make a habit coming here knowing my banking needs will be promptly taken care of.

• A

  Art Pop
  1

  Worst experience ever today 01-04-2021. Their lobby is closed due to Covid 19 and they only do drive thru service . Only one lane is open and two are closed. A big line of about 20-30 cars and than after 45 minutes they tell us the system is down . So now every person that was waiting in their car for 45+ minutes had to leave and got no proper explanation as to why we couldn’t do business with them. Shame on whoever is in charge of this establishment!

  Response from the owner

  We are so sorry your recent experience was less than desirable and the system issues weren't communicated sooner, Art. Please know it is never our intention to disappoint you in any way. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9646. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Carolina Arroyo
  1

  I always receive bad customer service from this branch. It’s on my way home that’s why I stop here, but I will rather take another route than still be coming to this branch with unprofessional tellers. Today I went thru drive thru and the teller instead of asking me what did I want to do in the account she yelled at me and without asking me about the money I was going to deposit and the rest I just needed some change. They didn’t come to the screen they just took the money so I couldn’t tell them.

• A

  Abigail Hoyos
  5

  Great service! I saw Ali's professionalism when I saw a customer go on a tangent for no reason. Love this bank and their professionalism. Keep it up

• F

  Felicia James
  1

  This place is horrible. Staff laughs and jokes while you trying to handle business. The staff is very inappropriate. No supervisor, unprofessional lack of management. I believe walk in their joke/bet. This location needs better management overall.

  Response from the owner

  Hello Felicia, Thanks for reaching out and for providing us information about your experience. What you've described is very concerning and we'd like to look into this on your behalf. Please send us an email at [email protected] with your phone number and reference number 9928. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• m

  mofoke etonde
  5

  Drive through is opposite d main bank. Very friendly staff