U.S. Bank Branch W Chinden Blvd, Garden City

U.S. Bank Branch Reviews

• D

  Dinks
  1

  I’ve been going here for a few years every other week. I’ve recently noticed a newer crew and I have been treated very differently. Every time I go to get change, the older lady seems overwhelmed or annoyed and I don’t even get a receipt. Last time I went for change for $100 in the drive through, she wouldn’t do it through the drive through and told me it would “back things up” and told me to go inside. I was the only person in the drive through and when I went inside as requested, there was literally 1 customer in there besides me… I’ve never had that happen before in the last 3 years of going here. Not sure why every time I have come here in the last two months, everything has been treated like it’s a big hassle and she seems annoyed. My past experiences here in the last year have been really nice, but the last few months I’ve been treated poorly.

  Response from the owner

  Good morning, Dinks. Thank you for leaving a review. I apologize the service isn't the normal you are use to. We expect that all customers are treated kindly when visiting our branches. If you'd like to discuss your experiences in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5607. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Morgan Corder
  1

  My name is Jarrod Corder. My wife and I have had accounts at US bank for years. I have had the worst customer service from the management of this branch. Ricky picks on people and the real managerJeramy lied to me and said she was the boss! .

  Response from the owner

  Hello Jarrod. We are sorry to see that this was your experience. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3654, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• R

  Richard Berry
  5

  Great customer service and very knowledgeable staff. Makes it easy going to to bank, from business to personal. They always make me feel welcome. Great place to bank.