U.S. Bank Branch N 75th Ave, Phoenix

U.S. Bank Branch Reviews

• A

  Adrienne Spencer
  1

  I just went here when Bank opened at 9am and the lady was extremely rude to me. I was getting a cashier check and I didn't know the last name to the man I was writing check to so I called my boyfriend in the car to ask his last name. He came right in and wrote the last name down because we didn't know how to spell it. So I told the lady I know his name is bill but I don't know exactly the last name. So when he wrote down the last name I handed it to the lady and she did my cashier check. She hand's it to me with just the last name and I asked is this ok for it just to have a last name and she said you need the full name. I said I told you his name is bill like 3 times and then we only wrote the last name because we didn't know how to say it. She just swing her head with a attitude and said you wrote the last name only. I was like yes because I had already told you his name. Then I said where is your supervisor? She said sitting down. I asked to speak to her and she said she is unavailable. I said well I need to speak to her and she said have a seat. I was in a rush and I waited a few minutes the lady was just sitting there meaning supervisor wasn't on phone and I said I just wanted to tell you that teller was rude is all and she was like yes have a seat. I just left because it seemed like she is not going to do anything she didn't care because she witness the entire thing and didn't bother as a supervisor to help with situation. So I think she is not so good herself. Overall this branch sucks and I will never ever go back. I can see from reviews there always rude.

  Response from the owner

  Hello Adrienne, I'm sorry for the frustration your recent visit has caused. We want to be sure that your concerns are heard and addressed internally. If you would like to speak with us further regarding your experience, please email your phone number and reference #10513 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

• M

  Mario Gonzalez
  1

  I had called the day prior to schedule an appointment. I showed up to the appointment early and waited in the car for the bank to open. I went in and had to bring my baby, since what I needed to do could only be done in person. I walked in and said I was there for my appointment, was told to wait for the manager and then the manager said she was busy for the next 45 minutes. I told her I had an appointment scheduled and she said yeah, they didn't know my schedule. I had to either wait or leave. I am pregnant and had my baby with me and did not want to wait there during COVID. What I needed to complete was time sensitive. Frustrating that they couldn't help me despite already having an appointment and the error being their fault. I will not be going back to this location.

  Response from the owner

  Thank you for taking a moment to share your experience with us, Alexis. We are sorry to see that you were made to wait during your appointment time. We would like to speak with you about the visit and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 8717, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• O

  Omnevis Rodriguez
  1

  This branch and Bank of America at 83 Ave and lower buckeye rd are the worst horrible customer services experience i have ever had. I can not give a 0 start but i would if i could. Lazy and rude tellers. All of then no exceptions even the manager should get a job that doesn't require dealing with customers. I rather drive longer distance to go to a diferent branch than dealing with this guy's . I am going to try and convince my customers to change banks because its really inconvenience for me wasting my time driving longer to find the customer service that they should be given since they are paid employees

  Response from the owner

  Good morning Omnevis. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experiences at this location. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9864 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• K

  Kareem M
  1

  Really bad costumer service!!! And the ATM hardly works properly. This branch needs new employees who actually care about their jobs. The worst bank ever.

  Response from the owner

  I am sorry that your recent experience with us was less than desirable, Carlos. We’d like to hear more so we can address the service provided to you appropriately. Please send us an email with your phone number to [email protected], including reference number 1821. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• S

  Smear Luke
  1

  First location I've been to where the ATM doesn't let you withdrawl money 24/7, extremely annoying because I work overnights and only have time early mornings or nights on my days off.

  Response from the owner

  We’re sorry the ATM malfunctioned on you, Luke. We understand the frustration, as you did not get the service you came for. Please keep in mind there are nine other ATMs in the area that offer withdrawals. If you don't mind, please call Customer Service at 800.872.2657 to report the incident next time it occurs. I hope this helps and you have a great day. ^Larisa

• T

  Tim Bebawi
  5

  ATM ate my 100. Someone got away with my money. US Bank won't dispute my claim because I use an online bank. So just in case you are thinking of online banking. Like Chime. Don't do it. Your not a member to any banks/ATMs. US Bank is the only one who tried to help me dispute this claim.

  Response from the owner

  I’m truly sorry to hear you haven’t received the help you were looking for, Tim. Our top priority is making you feel satisfied and valued, whether you’re our customer or not. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5469 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• D

  DAZZLE MEBABE
  1

  The bank is small, and usually short staffed. Expect long lines. U.S Bank used to be one of the leaders in the financial industry, but have lost sight of the consumer first motto. I visited today and waiting over 5 minutes for someone to come to the drive thru , only to have them treat me rudely and to walk away and have me wait in my car for over 9 minutes. Yes I counted. I had to park and get out to resolve my banking issue, I joined not too long ago, and I'm already ready to jump ship. Please stay away if you expect quality service with a company you do business with.

  Response from the owner

  Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• K

  Kathy H
  1

  Absolutely HORRIBLE customer service! Do NOT put your money at US Bank. They literally steal from you. I NEVER in over 20+ years of having a bank account have ever had an overdraft fee until here! This place doesn't even remove them when it wasn't your fault. The 800 number says they cant and that you have to go to the branch you opened your account at which sadly is here then when I do make it here sorry the manager isn't here so we cant remove it.. This bank is seriously the most incompetent bank I have ever done business with and I have banked with over 10 banks in 4 STATES. Go to Chase or Bank of America they have their issues but not like these con artists. ********UPDATE********* I called the merchant and got a refund on the fee and now the MANAGER YES THE MANAGER won't remove the fee that THEY STOLE FROM ME. That's how this bank works....

  Response from the owner

  Hello, Kathy. We're so sorry to hear you've had some issues getting help with your accounts. Your review is very concerning to us and we are always working to make ourselves better for the future. We would appreciate if you would share your story with our customer care team by calling 1.800.USBANKS to speak with a representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• L

  Leon Lynch
  1

  Read reviews before I went and did not believe because in ND my branch always got great service needed to get something notrey called first went in and yes the the reviews were right will never go back to this location again not good service at all. Rude rude rude. US bank should be ashamed to have this.So sad

  Response from the owner

  Hello Leon, thanks for reaching out. Your review is very concerning to us. We'd really like to speak with you about what happened during your visit. Please send us an email at [email protected] with your phone number and reference number 7644. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• J

  Jorge Lopez
  1

  Waited for 20 min at the drive and I didn't get service because they said I wasn't at 4:00 in line which I was. Slow af only 3 cars infront of me and the 4th got tired of waiting and went to the ATM BAD COSTUMER SERVICE. Thanks for nothing Delilah