U.S. Bank Branch Commerce St, Bryant

U.S. Bank Branch Reviews

• S

  Silva Flooring LLC
  1

  Went in to open a busines account. While i wait seated, it was very noticeable that the receptionist is super friendly with the gentleman teaching him Spanish and almost walking him out the door. When she came to "great me" she was totally different very hostile, stating that for business i need to make an appointment, Also requested all documentation be bring in on hand (not digital). As she goes to make an appointment, she requested ID, tomorrow -"we are booked"- she said, Wednesday?: -"we'll see"- and she continued very rude and hostile, i requested my ID back. -"I'm not finish"- she stated. at this point i reply, its ok, with that attitude in comparison to the service provided to others... i rather go to a different bank. Simmons got me right there 30minutes later I walked out with my bank account... This receptionist is a latin woman with a racist attitude. I'm sure the camera's can be a witness to this

  Response from the owner

  Good morning, thank you for taking the time to leave a review. We're sorry to hear you had a negative experience at this location, and would like to hear more about the interaction. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 1217. We will give you a call within 24 business hours. We look forward to hearing from you. ^Heather

• V

  Vianca Cruz
  1

  The wait time at this bank it’s unbelievable! The tellers and manager are super rude. Take your business somewhere else.

  Response from the owner

  Thank you for taking the time to leave us a review, Vianca. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2180. We look forward to hearing from you. ^Michael

• D

  Deborah Dickson
  5

  We now drive from LR to the Bryant branch when we need to conduct in-person business, so we can be assisted by Mrs. Engle, the manager. We did not know her prior to meeting at the Chenal branch, but for several years now, we have found her customer service to be unparalleled. We are quite a bit older than she, and no matter the number of times that I/we need to ask a question(s), her expertise and patience is readily available. For such service, it is worth a drive to Saline County.

• L

  Loretta Ray
  1

  NOVEMBER 1, 2020 I have never in my life had a bank ATM Process go wrong at ANY bank, But My ATM CASH WITHDRAWAL(I don't bank with US Bank)went very wrong and I'm having my bank investigate this incident as well. MY FIANCE (SHAYNE BARNES) AUTHORIZED ME(LORETTA RAY) TO USE HIS CARD TO WITHDRAW $140.00 CASH FROM HIS CARD ACCOUNT. I tried to withdraw the CASH...ATM stated it couldn't process the transaction I pressed CANCEL MY TRANSACTION, it gave me back my card and receipt...But NO MONEY! THE TRANSACTION SHOWED UP AS PENDING ON MY CARD ACCOUNT AND WAS DEDUCTED FROM MY BALANCE. It needs to be returned to my account ! Check the the camera ...NOVEMBER 1, 2020 BETWEEN 10:30AM AND 11:00AM CARD NAME SHAYNE BARNES ACCT ENDING 1548 AMT $140.00.

  Response from the owner

  We’re sorry our ATM malfunctioned on you, Loretta. We understand the frustration, as you did not get the service you came for. Please ensure to file a dispute with your financial institution and allow them time to research what happened. Thank you. ^Larisa

• C

  Claret Alcalá
  1

  Brandy, the manager, is one of the worst people in this place. She is so rude to her employees in front of customers and she always has the worst attitude. It's definitely a hostile environment when she is around! Avoid going or working here if you can.

  Response from the owner

  Good morning Claret, thank you for taking the time to share. We never want our customers or employees to be treated poorly. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 2048 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• B

  Brandon M
  5

  Kevin at US Bank has always been more than helpful. I could use USAA but I've been with US Bank for over 10 years and I'll never use another bank. Kevin has always been quick to take care of me or answer any question, or point me in the right direction.

• K

  Kathy Schmitt
  1

  Horrible customer service, rude employees and to make matters worse-- she put the deposit into some one elses account!! Can you not pay attention to what account number your typing? This is the WORST branch!!!

  Response from the owner

  Hello Kathy. We are sorry to see that this was your experience with us. Thank you for taking a moment to reach out and let us know. You can always reach out to us at 800.872.2657 or by emailing us from your online profile for assistance. We appreciate the feedback. ^Ryan

• J

  Jessi Lynn Rodriguez-Duckworth
  1

  Worst and slowest bank in America! Any time you come here get ready to wait at least 40 or more minutes. They don't even deserve 1 star!

  Response from the owner

  Good morning Jessi. Thanks for taking the time to leave a review. We're sorry to hear you experience long waits when you visit this location. We understand time is precious. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9950. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Squid
  5

  They are very constant on what they do and are very helpful, there also patient and nice to you when you get there to see their smiling faces even if they’re treated like trash when the customer had waited for awhile.

• D

  Daniel Lamkin
  1

  Open an account with this bank they will show you there appreciation by charging $7 to cash a check. Just Don't Bank Here

  Response from the owner

  Good afternoon Daniel, Thanks for reaching out and for leaving your review. Currently, check cashing is a service that we provide at no cost to customers who have a checking or savings account with us. For those who don't have an account, there is a charge of $7.00, for the service being provided. If you'd like to discuss this in further detail, or if this wasn't your experience, we'd be happy to give you a call. Please send us an email at [email protected] with your phone number and reference number 6555. Once we receive your number, we'll give you a call within 2 business days. All the best. ^Caitlin