U.S. Bank Branch Upper River Rd, Gallipolis

U.S. Bank Branch Reviews

• B

  Bo Higby
  1

  Obviously we need to close our accounts here. The Galipolis branch is not too far from us, but 9 - 4 hours on weekdays and no weekend hours lead me to believe they flat out don't want to see people, or be convenient. Been with them for years but I guess the time has come to walk away.

• A

  Andromeda
  1

  How are you suppose to make it to the bank to do anything when it closes at 4 and isnt open on the weekend? Complexly insane. Been a US bank customer for over 20 years and even kept my account when I lived in different states without a US bank. Now wondering if I should close and get a different bank thats ACTUALLY open and wants to have my business.

• T

  The Shadow
  5

  Super friendly staff. Skylar and Chris are the best bankers in town!!

  Response from the owner

  Thank you for your kind words, Shadow. I hope all your future visits meet the same level of service. Have a great day! ^Ryan

• w

  wanda jenkins
  1

  The lady in the front office is super rude. She acts like people are just an inconvenience to her. The tellers were nice enough but it shouldn’t take as long as it did just to do a signature addition. The teller clearly wasn’t trained on how to do it. Very glad we don’t have to do in person banking. And the $2 per check charge to use a counter check is asinine. Maybe it’s time to find another bank.

  Response from the owner

  We apologize for the poor service, Wanda. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5015. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Chassidy Wills
  1

  Save yourself the time and trouble. Do not do open an account at US Bank. I've had my account for 3 months probably and have had nothing but issues. Stopping me from having 2 transactions in the same day because they're the same amount and I told them numerous times it was accurate still wouldn't allow me to complete the transaction. Daily spending limit s ($200) on MY money. Had an automated payment go through last night at 1130 which overdrew my account so knowing I have 24 hours to fix it and obviously the bank is closed at 1130pm, I deposited the money less than 12 hours later and they charged me an overdraft fee. So I called the bank to see why and the representative I spoke with (caitlin) was unbelievably RUDE! She kept talking over me not listening to anything I said and wasn't helpful at all. And when I told her I've had nothing but issues with them she responds with "sorry" not well how can we fix it what issues have you been having nothing. Zero attempt to retain a customer. When I asked how to cancel my account she said I have to go to the actual branch to do so. By far the WORST customer service I've ever had in my life. What an absolutely awful bank.

  Response from the owner

  Good afternoon Chassidy, thank you for bringing this to our attention. The experience you described is very concerning. We'd really like to speak with you about the situation so that we can investigate this matter further. Please send us an email at [email protected] with your phone number and reference number 1816. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• K

  Kaye Miller
  1

  Silver Bridge Office seems to almost always be closed now. Thinking of switching the business accounts to a different financial institution

• S

  Sakary Chep
  5

  Branch Manager Jason came to the rescue! He facilitated the completion of an affidavit form, required by the Franklin County Title office. Jason is professional & helpful. This was a very positive experience. Thank You Jason & US Bank Gallipolis! :)

• J

  Judy Calvert
  4

  The closing time at 4 is very inconvenient can not get there on time before they close due to my and many others working hours

• c

  courtney zinn
  1

  NEVER open when the times say.

  Response from the owner

  Hello Courtney, I'm sorry to hear the branch wasn't open when you expected. You can check the current hours at usbank.com/locations to determine when your local branch will be open next. If the branch isn't open during the hours posted on our locations site, please reach out to Customer Service at 800.872.2657 to report the matter. We appreciate the time you have taken to share your experience. All the best, ^Kim

• M

  Marsha Wilson
  1

  The bank is ok! But we banked at the one on rt 35. Very inconvenient!!!!

  Response from the owner

  Thanks for taking the time to share Marsha. We understand the importance of having a branch that is convenient. If there is anything we can help with or address, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4377. We can give you a call within one business day. ^Heather