U.S. Bank Branch Plaza Dr, Bethalto

U.S. Bank Branch Reviews

• A

  Andrew Webb
  1

  2nd update: I closed my account out. Never got to talk with anyone about my experience that initially caused me to close my account. On top of all that, I get a notification from my phone that US bank has checked my credit for a credit card over a week after I closed my account! I called and they said they made a mistake and would try to fix it. A week later a get a person from us bank that calls me and asks how my new credit card is treating me. I would deal with another bank. Update: I sent the email, was very thorough in my explanation.I never got a call from anyone. Tried calling two times to set appointment to go inside and pull money from my account because my debit card was lost last week and the new one had still not came in. Asked me if I instead could stand in front of the window outside in the drive thru. Great way to start a day, I’ll be opening a new bank account somewhere else.

  Response from the owner

  Good morning, thank you for bringing this to our attention. The experience you described is very concerning. We'd really like to speak with you about the situation so that we can look into this matter further. Please send us an email at [email protected] with your phone number and reference number 4137. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• J

  Jennifer Parks
  4

  My husband and I have been banking with US bank since we moved to Illinois from Missouri. All the tellers are nice and polite. Very professional. The only issue we have, is when Us Bank closed the Wood River location which is closer to is. Now to go to bank, it's out of our way. Also US Bank didn't let us know they were closing that location. I've spoke with other people who have said the same thing.

• E

  Ezra Stillwater (Android Ferret)
  1

  Regularly understaffed, only have 1 maybe 2 tellers around lunch time, took 15 mins to do a simple deposit. Always a gaggle of people standing around the slip island and people cut in line, or get confused. Need to put a queue up so there is some sort of order. In the time I waited I noticed 2 people walk out from waiting. 4 front teller, and at least 3 drive up teller stations, 2 people working. Make it 3 people another just left.

  Response from the owner

  Hello, I am sorry to hear that when you go to the branch there is never enough staff. Our goal is to make sure that our customers come in and leave in a timely manner. I assure you that we realize how important your time is. Please send an email to [email protected] containing your phone number and reference number 4180. Once we have your information, we will reach out to you as quickly as possible. Hope to hear from you soon. All the best.^Chris

• S

  Steve H
  5

  Nobody at this bank is rude. Today's cry babies don't get their way and they take to Google reviews for a one sided sissy fit. I've been treated better here than any credit union in the area.

• S

  Scott Whitworth
  1

  I went into the Bethalto branch to cash their cashiers check. To make a long story short they were very rude. I will never bank there and would recommend others to seek another bank.

  Response from the owner

  I hate to hear you didn't receive the great service we are known for, Scott. If there is anything we can do to help, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. We hope to get the chance to talk to you further about your experience. ^Kim

• D

  Drifter Z
  5

  Been using this bank branch for over a decade. Never any problems with good service. Covid may hinder current times performance

• M

  Margie Cook
  2

  They didn't open till 9:30 am and charged me $7.00 to cash my check. What a rip off..

  Response from the owner

  I understand why this fee has been frustrating for you, Margie. To avoid this fee you would need to deposit the check into a U.S. Bank account or into your external account. Customer feedback is used when updates are made to banking policies and procedures, so we appreciate the time you've taken to let us know this fee is upsetting to you. ^Rick

• D

  Dalton Burton
  5

  Tellers are always a delight and the managers are amazing as well.