U.S. Bank Branch N Kingshighway St, Cape Girardeau

U.S. Bank Branch Reviews

• A

  Ashton Doran
  1

  They are never open, misinformed, and frequently spend time talking to each other instead of helping customers. I have been debating switching banks for years, and now my decision is final. I set an appointment to cash out EE bonds. When I showed up to the bank they stated the United States Treasury is not allowing banks to cash bonds at this time. A) Why was I not told that on the phone? B) This information is false. The United States Treasury allows any local bank to cash bonds if an individual has held a bank account for 12 months. The bank should fill out the form, cash them for the customer, then send the bonds into the Treasury Department. This information is presented on the government website and on the government automated recording regarding bond redemption. The bank may have to wait up to 13 weeks for processing time, yet they are allowed to by our United States Treasury. I have been a customer at this bank for 10+ years and have noticed a significant decrease in competency at this specific branch. Ryan- I attempted to call again today at 1:20 to make an appointment to rearrange accounts due to the continued difficulties. No answer. No ability to leave a message. No ability to make an online appointment.

  Response from the owner

  Hello Ashton. Thank you for taking a moment to share your experience with us. Due to extreme market circumstances, we are no longer redeeming U.S. Treasury bonds and directing customers to the U.S. Treasury website for redemption. We are sorry if you were not given correct information regarding this subject. If further assistance is needed, please contact our customer service team at 800.872.2657. Bankers are available anytime and will be happy to assist. Thank you. ^Ryan

• c

  camden hooe
  1

  Not once since I have opened my account with them have I got ahold of one person a this branch customer service is non existent there online banking is the only option or another branch. Never know when they will be open.

  Response from the owner

  Good morning, Camden. Thanks for taking the time to leave a review. We understand you're having a hard time getting in contact with the branch. We're happy to help with any issues you are experiencing. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0357. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Corey Manne
  5

  Nick was very helpful with my banking needs! He was very polite and professional! I would recommend going to this branch for your banking needs. Thanks again Nick!

• K

  Kell N Mel Abraham
  1

  O starts for me this place is an ABSOLUTE joke. They never answer the phone then when you show up because you need help you have to sit for hours. The worst customer service I have ever seen in my life.

  Response from the owner

  We apologize you couldn’t reach the branch when you called, Kell. You are always welcome to call Customer Service with any questions about your account at 800-872-2657. If this is something you would like to discuss further. Please send us an email with your phone number to [email protected], including reference number 5066. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• N

  Nick Pool
  1

  The slowest, worst service I've ever experienced. Couldn't even give me my money to pay my bills after sitting in line at the window for 30 minutes. The other branch in Cape Girardeau is BY FAR the better option.

• A

  Am W
  1

  Rarely open on time. Could definitely be more friendly and little quicker at getting people through commercial. Slow.

  Response from the owner

  Hello Am, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Kim

• P

  Penny Johns
  1

  Terrible customer service at USBank (Cape Gir. North Kingshighway) this morning!

  Response from the owner

  We are sorry to see that this was your experience Penny. We would like an opportunity to hear more and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4023, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• A

  Allan De Yong
  2

  Staff at this location are less than helpful and seem prone to closing earlier than posted.

  Response from the owner

  ​Staff at this location are less than helpful and seem prone to closing earlier than posted. Hello Allan. We are sorry to see that this has been your recent experience with us. We would like an opportunity to speak with you and have the matter looked into further. Please send us an email to [email protected] with your phone number and reference number 3782, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• G

  Gabrielle Rivas
  1

  Every time I try calling this location they NEVER answer the phone. Such poor service

  Response from the owner

  Hello Gabrielle, we appreciate you bringing this to our attention. We want to make sure we’re there for you when you need us. In order to do so, we’d like to speak with you to get a few more details so we can look into what is happening. Please send an email to [email protected] with your phone number and reference number #3295, and we’ll give you a call within one business day. Thank you. ^Jessica