U.S. Bank Branch Hamilton Middletown Rd, Hamilton

U.S. Bank Branch Reviews

• J

  Jennifer M
  1

  This branch shuts down all services for one hour daily so all employees may eat lunch. While I understand the importance of eating lunch, I do not understand why the whole branch must shut down at the same time. Employees can stagger lunches so customers can still be waited upon. This is a poor business model and is insensitive to customer needs. Once they are finished with lunch, I plan to move my business elsewhere.

  Response from the owner

  We appreciate you taking the time to leave your feedback, Jennifer. We wouldn’t want to lose you over this and hope you give us another chance. Please know it's not our intention to disappoint you in any way. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. Best regards. ^Larisa

• B

  Barbara Banfield
  1

  So I pull up to the drive-through only three people in line it’s been 33 minutes and still waiting! Ridiculous The slowest service ever I had to start using this branch because it’s the closest to my house because the one close down for whatever reasonIt’s like this every time I go there I cannot wait for the one in downtown Hamilton to re-open Once again I go there again today because my other branch is close so I had no other choice I waited at the drive-through for 30 minutes only one car ahead of me nothing. So I decided to go in the lady is just sitting there and does not even acknowledge that I’m standing there so I speak up and say can I get a deposit slip please because there’s none nowhere in the lobby She says sure one moment please I’m literally staying there for 15 freaking minutes and still nothing everyone I know that uses US Bank or has use US Bank has either switched or plan on switching as soon as possible this place Needs to close down their worthless

  Response from the owner

  Hello Barbara, we're sorry to hear you experience long wait times during your recent visits. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8796. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• L

  Laura L.
  4

  The aervicexwas quick. Banker, Andrew Lock knew a great deal about our CDs, as well as not pushing to increase to get better rates. He was quick to help, personable, and engaging. There was no pressure, but great guidance was given. The wait was mere minutes.

• J

  Jenny Zanders
  5

  The people here are very friendly. They seem very genuine and try to help in everyway they possibly can. The drive thru can be slow at times but thats expected at peak hours and being that its a bank.

• P

  Paul Schaub
  5

  I am not sure what the young lady’s name is that helped me cash a check today.She was so pleasant and nice and it made my day.She had on a Louis Vuitton belt buckle, if you see her I recommend asking her for help because she has a genuine kindness about her….

• S

  Sean Larson
  2

  Waited for the bank to open, it didn't so I left. Service has dropped overall at US Bank. May be time for a change.

  Response from the owner

  Hello Sean, Thanks for reaching out with your review. This branch should be open during business hours as described on our website at: usbank.com/locations We'd really like to speak with you about what happened so we can look into this. Please send us an email at [email protected] with your phone number and reference number 7978. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin