U.S. Bank Branch N Milwaukee Ave, Chicago

U.S. Bank Branch Reviews

• L

  Laney McCarthy
  1

  I made an appointment online to talk with a banker about investment options and when I arrived they had no one available to talk to me. I'm confused why they accepted my appointment if they didn't have anyone there to talk with me. Offered me a phone number to call or to help me set up another appointment. I'm disappointed they didn't honor my initial appointment.

  Response from the owner

  Hello Laney, I understand you are frustrated with your recent experience at the branch. I am so sorry to hear you were unable to get assistance when you visited the branch at the appointed time. I hope you have since had the chance to schedule an appointment. If not, please call Customer Service at 800.872.2657 for further assistance. I wish you the best, ^Kim

• M

  Maryann Kittle
  1

  This location is so Ridiculous! EVERY, EVERY time I go here the change machine is out of service. Why can't they just do it behind the counter? So lazy!!

• H

  Hasan Aliyar
  5

  Friendly staff and great location. Lady at the desk was very helpful and humble. I wish I remember her name to say Thank you to her. Professional staff at this location.

• A

  Arken Nino
  1

  My Wife called me distraught about 45 minutes ago explaining she had tried to deposit $110 in cash. The Drive through ATM malfunctioned apparently. The ATM did not recognize the deposite but took the cash and the monitor told her to contact bank personnel. When she attempted to go inside the Security officer (who she said was as helpful as she could be) told her they were only open by appointment but she would get a business card from one of the staff to call. My wife sat in the parking lot calling as she could clearly see bank personnel inside, however, there was no answer. The most disheartening part was the security officer had clearly notified the staff. My wife was able to contact corporate by which they told her the specific bank branch would have to confirm the faulty transaction. My wife notified her that the staff was not concerned so the kind lady gave us a credit for the money that was essentially taken from us by the branch. This should not happen. Especially during a dang Global Pandemic in which working class families are having a difficult enough time staying afloat financially, ESPECIALLY DURING THE HOLIDAY SEASON! That money was all we had to our name until our next pay cycle. Dude to your branches lack of empathy and inadequacy we will be banking else where. We will also be filing formal complaints against this branch.

  Response from the owner

  Hello Arken. We are sorry to hear of your wife's experience when visiting our branch. We would like to speak with her about this visit and ensure the matter is looked into. Please send us an email to [email protected] with your phone number and reference number 8831, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Jaime Jimmy Conga Rodriguez
  1

  Waiting 20 minutes on the drive thru with only 2 car in front of me. Horrible service

  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit, Jaime. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ray

• F

  Francisco Cornejo
  1

  Poor customer service, the person who was helping me, Alondra, made me feel like I was a burden just for wanting cash for my change. Bad attitude, low energy, and very slow. I’ve turned in my change before here, the gentleman only took 5 minutes. It took me longer than 20minutes to finish my business. GO ANYWHERE ELSE

  Response from the owner

  Hello Francisco, I'm sorry to hear that you felt like a burden after visiting the branch. We'd like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 3544. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• A

  Art Pop
  1

  Shame on whomever is running this branch! The lobby is closed due to Covid 19 and they are only doing drive thru service and the wait is 45 minutes +. There is always a long line of about 15-20 cars . If you visit this branch make sure you’re prepared to waste an hour max of your time. Some of the bank tellers must’ve been on break and were left short staffed. They got there while there was a long line and didn’t make an effort to go inside and help whom ever was working by themselves . Instead they were chatting out in the parking lot hugging each other holding balloons and food. Shame on them too! bad service

• L

  L M S
  2

  With the bank lobby closed for the pandemic, drive thru is the only option. I have never waited less than 40 min to get to the front of the line, and I've tried to be smart about timing it right. This is impossible to do. Only two lanes are open, one regular and the one that also has the ATM. First of all, all 3 should be open. They have the people to staff it --the lobby's closed! Second, why have the outside lane open when it has to handle both atm and banking? Third, why close early every day? Again, they have the staff. If anything they should be open later than usual because the drive-thru- only restricts the # of customers who can be handled at once. I understood it in the beginning but after a few months of this nonsense I am seriously looking at switching banks because it doesn't seem like the bank thinks our time loss is their problem. I don't have 40-60 min per 5 min transaction. PS I'm giving this 2 stars instead of one because the tellers are really nice. They're doing the best they can and this foolishness is not on them one bit.

  Response from the owner

  Thank you for reaching out with your review. I know how frustrating long wait times can be. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App, using a U.S. Bank ATM, or by calling our 24-Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

• J

  Josh Cummins
  1

  Set up an online appointment with this bank for a phone call at 11am. By 11:30 no call and when I call then to ask what's going on they where rude and said they never got my request. Well I was given 2 reminder emails before our appointment. When speaking with the banker he was rude. Then when he need to get back with me he never called back. Avoid this branch if you need anything outside of atm use. Poor professionalism and customer service. This experience has lead me to close my accounts with this bank. If the the branch acts this disorganized how can I trust them with my money.

  Response from the owner

  Hello, Josh. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• A

  Adam Stricker
  5

  I've been banking here for many years and I've always had wonderful interactions with the staff. Kasia and the rest of the team are a pleasure to do business with and the location has convenient parking. Many thanks to all the team members at this branch!