U.S. Bank Branch Inland Empire Blvd, Ontario

U.S. Bank Branch Reviews

• B

  B Y
  5

  Been banking at this location for years. Everyone is very helpful and friendly. They greet you by your name and are on top of things. Really recommend this location.

  Response from the owner

  Thank you for your kind words, B Y. I hope all your future visits meet the same level of service. Have a fantastic day! ^Larisa

• A

  Axel Gonzalez
  2

  I thought it was a one time thing, but the service i guess caries depending on the days. Some days, quick and easy. Pleasant. But I've been to this branch some times where I'm standing in line for the most, 20 minutes! Just to wait for a simple transaction. Are people that desperate for human interaction that they save it for when they come to the bank? This is not a social function people. It's a BUSINESS! Keep your personal drama at home and don't waste other people's time. Next time I'm gonna make sure to be the first person in line when they open up so that I don't have to wait for someone to spill their life story to the teller. Not a fault of the tellers, but of people being inconsiderate of others waiting just to do a simple transaction. Oh, and I waited 15 minutes today. And the person in front of me who was there since before I walked in was STILL talking to the teller. Sad little people.

  Response from the owner

  Hello Axel. Thank you for taking a moment to share your experience with us. We understand that time is important to our customers and do our best to ensure an efficient visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. If you would like to speak with us in further detail about your visit, we would love to hear from you. Please send us an email to [email protected] with your phone number and reference number 3391, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• C

  Collective Guy
  1

  Horrible manager at this location. She is so aggresive and unwilling to listen and help customers. I have seen her be rude with others more than one time. And two times with myself. She has very little communication skills, actually has very little. She won't listen won't try to resolve any issues, and in fact won't help you make a deposit. This location will fail so fast like toher US branches due to the lack of reliable good managers. I see this bank closing locations all over. But other banks are still open. Get better managers then you willhave a better business. As far as this location, Won't come here anymore becasue of the rude, lazy. lack of hel p manager.

  Response from the owner

  We are so sorry to hear this was your experience with the branch manager. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 10476. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• S

  Stephanie Campos
  1

  I’ve been to other banks and even when closing I have had the employees let me in to deposit money in my account if I forgot my atm. I have never had a problem as long as there was others customers inside. I was one minute late and I needed to deposit money so I wouldn’t get charged a fee and one of the employees who works there (light skin, had glasses , and plus size ) openeded the door and literally slammed the door and said sorry were closed even after I told her my situation. It was an easy in and out. I work for insurance and I always let customers in to make a quick payment even after my office is closed. I can understand if it’s been over 10 minutes but for just one minute late that is absurd! I will not come to this branch again.

• P

  Patrick Pierson
  5

  Great staff here. Debra the manager is very helpful and will drop what she is doing to assist people. the Team here is always friendly. Great job

• R

  Reuben Hernandez
  5

  Great employee to client communication, friendly and helpful! God bless you all.

• K

  Khiah Harding
  5

  I love this bank location.. excellent customer service and Susan is the bestest ever !!!!!

• M

  Mike Daniel
  1

  Went for change. Wouldn’t give because I’m not a customer. Not will I be.

  Response from the owner

  Hello Mike, I understand your frustration and want you to know we were not trying to be difficult. Once a week branches anticipate the amount of funds they are going to need to order from the cash vault broken down by denomination. To ensure they have enough funds for our customers, the branch may not be able to fulfill all the requests they receive from non-customers. We appreciate your feedback regarding this experience. Thank you for taking the time to share your experience. All the best, ^Kim

• T

  Toto La Cruz
  1

  Don’t waste your time. WU service is only if you have an account with them

  Response from the owner

  Hello Gregorio, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. They can answer any questions you have about the services offered within the branch. Kind regards, The U.S. Bank Social Media Team

• S

  Silvia Ary
  4

  Very helpful on the phone. Great customer service