U.S. Bank Branch N Clark St, Chicago

U.S. Bank Branch Reviews

• D

  Dr. Marina Kostina
  1

  Horrible experience. I have been with US Bank for 20 yrs... and this branch is terrible. 2 months ago the ATM took my cash but did not add it to my account. 2 months later I m STILL trying to get my money back. The manager seemed nice but never followed through with her promises, no follow up calls or emails or mail apologizing or telling me whats going on with my money. No one cares. I lost 1000 dollars and no one contacts me. Now they try to use one of MY transactions of 1000 as their adjustments! This is unheard of.

  Response from the owner

  We’re very concerned what you have mentioned in your review, Dr. Marina Kostina. We certainly would like to speak with you to discuss your experience further and help in any way we can. Please send us an email with your phone number to [email protected], including reference number 1485. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• N

  N Master
  5

  Friendly staff and great location. Lady at the desk was very helpful and humble. I wish I remember her name to say Thank you to her. Professional staff at this location.

• G

  Gary L Monson DDS, PC
  2

  Very slow and very long wait times. After months of this pandemic they should have adjusted their business model to be safe and still provide good service. No excuse. Lots of other businesses have found safe ways to still operate, including mine.

  Response from the owner

  Hello Gary, Thanks for taking the time to reach out with your review. I know how frustrating long wait times are and I'm sorry that your visit left you unsatisfied. We'd really like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 8197. One of us will give you a call within 2 business days of receiving your number. Thanks in advance. ^Caitlin

• T

  Thomas Bruce
  1

  The lady that tried to call and sell me something was very nice. BUT they charge you for checking balance at another bank. They charge $5 for a money order. They do not answer phones. And as a state farm banker until bought or so called merge state farm sold us out for profits I will never see.

  Response from the owner

  Hello Thomas, thank you for sharing your feedback regarding your account with us. We offer a number of products that may be a better fit for your banking needs. We would like the chance to talk with you further and offer our help in any way we can. Please email your phone number and reference #9009 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• S

  Silas Pilgram
  1

  Beware of the two bankers. They are very nice, but constantly make mistakes. They type through accounts too fast and make errors and typos that create headaches later. On several occasions now I have made a request, they quickly served that request with a smile, but later I discovered they made serious mistakes. Here are a few examples: (1) I asked for new cards and they sent cards linked to the wrong account. (2) I asked for new cards and they sent it to the wrong address (3) I asked for new checks with my new address but they sent me checks with my old address still printed on them. (4) On a Friday I asked for them to transfer money into a new account I set up but they accidentally transferred it into the wrong account so I couldn't correct the mistake or access the money until next Monday. At best this is a minor inconvenience, at worst this inconvenience compromises me financially for days so I cannot pay bills on time or suffer the indignity of having my card declined while out with friends because my bank sent me the wrong one. I understand they must feel pressured to process customers quickly because they often have a line of people waiting for them in the lounge area. But they need to slow down. They are making too many errors by sacrificing accuracy for speed. The tellers are generally fine and very accommodating.

• A

  Andrea NYS
  5

  Reason for my 5 star . Nini , the best banker at this location. One more girl i don’t remember her name , maybe the manager not sure . But because of Nini i am still with them. She knows how to cater to your needs. Also yes its small ,yes its old but hey its in Andersonville .

• K

  Kristy Moretti
  1

  This is by far the worst customer service I have ever had in a bank. The new girl thinks she gets pay to hit on young guys and get a date for the weekend. WE go to the bank to get an efficient and fast service not to chat

  Response from the owner

  Good morning Kristy, thank you for taking the time to leave a review. I can certainly understand your frustration. If you'd like to discuss your interactions in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1247. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Sean McColley
  1

  Has 3 drive up lanes. Only ever has 1 open that is also shared with drive up ATM. Commonly has very long lines. Ive waited 20 minutes just to use an ATM.

  Response from the owner

  Hello Sean, I understand the frustration a long wait can cause. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #9820 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• V

  Veronica T
  1

  I walked in today asking about were I might find the entrance of a neighboring business and was promptly and rudely escorted out by the security guard. Did not get the answer I was seeking and was treated like trash. If he had stopped to answer my question he would have realized I was planning on opening an account as well. Changed my mind after that. Perhaps these security guards need further training on how to treat a customer. Will not be returning. Very disappointing.

• Q

  Quentin Silvey
  1

  Terrible! Seems like everyone is taking lunch all day. Be prepared to wait 20 to 30 min. Dont even try the drive through. Should have banked with Chase. 2nd review... been waiting now 20 min... this drive through is the worst in the city... Now 30 mins

  Response from the owner

  Hello, Quentin. We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team