U.S. Bank Branch Big Bear Blvd, Big Bear Lake

U.S. Bank Branch Reviews

• S

  Sean Gillingham
  1

  Went in over the weekend to add my wife to my existing checking account and was told rather rudely that we needed an appointment to do so, despite being the only ones there. Put a bad taste in our mouths and we changed our minds about doing business with them.

• J

  Jim Albright
  1

  I closed my account due to their poor service so now 2 years later I can't open a bank account because I'm accusing me of owing them money Though my account was closed out on good standings standings and their only option to fix this is I need to contact An attorney has a refuse to do anything about it That's a notation they responded to my review Saying that they're willing to help But after being transferred around their company for over an hour and a 1/2 They are unwilling to do anything about the situation I said they can't do anything because they already filed the report against me They stole over $200 from me and now are trying to force me to repay money that they stole from me Or I have to get into turning or I can't have a bank account anymore If you value being able to have a bank account I would steer clear of this bank at all costs

  Response from the owner

  Good morning, Jim. Thanks for taking the time to leave a review. I understand how you must be feeling. We're happy to review the situation to see if we can help. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0544. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• e

  elke ortiz
  5

  The People, are very friendly, I wish that they had a drive through. I do like the Sat. hours. I moved from a big bank to a smaller one and I love it.

• C

  CAS RASH
  5

  Best bank around . They have never made one mistake on any of my accounts. This is the most important thing with choosing any bank. Never had a better experience. Always friendly and helpful. This also applies to many branches in so cal that I have used over 18 years. They train their people very well

• S

  Shannon Womaje
  2

  Ghetto inside. Not clean, not well-lit. Perfect place to spread Covid since none of the patrons or employees had wore a mask on their face. Employees seemed stiff, unfriendly. Patrons looked like the fit right in. Obviously staffed by Repub-Moronlicans, who believe in conspiracy theories. Sketchy feeling. Opened business with a more professional bank where everyone wore masks, stainless disinfectant wipe dispenser for patrons (they also test their employees weekly) and the interior and employees were cheerful, and extremely professional. No name dropping, but the name of that bank started with a "C" with two "i's" and a "t" in the name. Obviously staffed by Demo-Brainocrats that believe in Evidence-based Science. Oh, and some intelligent person posted non-smoking facility signs outside...Yes, intelligent business.

  Response from the owner

  Good morning Shannon. Thank you for sharing your experience. I apologize that it wasn't a pleasant one. I am also sorry to hear we lost the chance to have your business. We will certainly share your feedback about this location to the appropriate management. Thank you again. ^Heather

• A

  Angela Brock
  5

  Best Bank ever! I have been with US bank many years, never had one problem. Best customer service and they treat you like you matter. The manager Rook and all the employee's at the Big Bear branch are fantastic. Thank you all.

• R

  Ryan W
  1

  Had cash deposited into my account during business hours. Cash showed in my available balance. Next morning, the entire deposit is missing from the statement like it never even took place. Support said I need to call the branch once it opens as it went into some 'holding' gray area.....umm excuse me, this was a CASH DEPOSIT. Shady banking tactics trying to hold funds when low and push through transactions to milk those overdrafts. 10 year customer, I will be closing my account with USBank over these shenanigans.

  Response from the owner

  Hello Ryan, thanks for taking the time to share your experience. We definitely don't want to lose your business. We'd like to hear more about the situation. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4019. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• L

  LiL Carlo
  3

  It's alright. It's just a bank. I usually like credit union's better. My husband did tell me the manager Michael at the Big Bear Lake, CA location had a picture of Trump (Dump) on his desk. Sorry to see a nice person like himself; is brainwashed by this so called person we call our president....

  Response from the owner

  Thank you for taking the time to leave us a review. If there anything we can address, please send us an email at [email protected] with your phone number and reference number 6948. Once we receive your number, we'll give you a call within 1-2 business days. All the best. ^Michael

• s

  scott moffatt
  5

  The staff here is the best I’ve ever dealt with in over 30 years of banking, any of these one star reviews please ignore them these are just people that spend more money than they make and can’t manage their banking it’s just math people! The customer service at this place is way above par and we have above normal they actually take the time to get to know you.

• E

  Erik Holmgren
  1

  awful bank, closed my account with no warning what so ever and I haven't had access to my funds for over a month! Not only is the service awful at this bank corporate is actually worse some how. If I could do 0 stars I would