U.S. Bank Branch Huntington Rd, La Pine

U.S. Bank Branch Reviews

• K

  Kayla Calavan
  2

  I would not recommend running your business or your personal through US Bank.They have the WORST hours. What bank shuts down for a lunch break every day?? We walked up at 1:29 just before their 2:00 lunch break and they flipped the sign and locked us out. 👍👍 The ladies working inside are all amazing, this is 100% due to lack of staff. If US Bank would hire more staff, this wouldn't be an issue.

  Response from the owner

  Hi Kayla, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1191 to [email protected]. Once we receive your contact information we will reach out to you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• M

  Marcus Brown (SoldierSalute)
  1

  They just recently changed their policy to where you can't bring in your debit card to deposit cash. You have to have your account number memorized or on hand. Why is that necessary when the ATM doesn't require me to enter my account number? All it needs is my debit card. I'm going back to Bank of America!

• S

  Shelby Flores
  1

  They have charged us over $100 in overdraft fees when our bank app shows that we have not had a negative balance. Both my husband and I have tried talking with them to get our money back and we have both been hung up on. Very rude people. We are closing our account. This has happened multiple times for us.

  Response from the owner

  Hello Shelby, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• C

  Christine Burts
  2

  With Covid 19 issues, it is understandable to only have the drive-thru open, but hours 9 - 4 weekdays only make it impossible for people working days to do their banking without taking time off work.

  Response from the owner

  Hello Christine, please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We appreciate your feedback. ^Jessica

• A

  Amber Dawn
  1

  Us bank atm machine ate my debit card and the teller told me there is nothing they can do about it because they don’t have technicians they can call. Sounds like bs excuses to get out of having to do extra work.

  Response from the owner

  Hello Amber, I'm sorry to hear the ATM retained your debit card. Although we are unable to return your card, we can definitely have a new one issued. If you would like us to reach out to you and offer assistance in ordering a new card, please email your phone number and reference #9634 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• D

  D C Yriarte Yriarte
  4

  Helpful and friendly staff. Alyse has always been very helpful, and takes the time to help research when you have an issue that needs resolution!

• K

  Kathy Hughes
  5

  I love US Bank, been with them 10 years or so.

• T

  Tony Dotty
  4

  Staff is friendly. But parking lot directions are confusing at first but otherwise annoying. Several more cars in lot than people in the bank.

• M

  Matthew Hatfield
  4

  Quick in and out, friendly staff

• C

  Cindy James
  1

  When I visited today I was humiliated. I was treated like a 5 Year old who had stolen a candy bar because I got 5 onions for myself and my daughter. I was yelled at and made to go to my vehicle and bring them back. I will not be going back. I have enough problems in my life without being treated less than human.