U.S. Bank Branch US, Oswego

U.S. Bank Branch Reviews

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  Luis Boileve
  1

  Very bad customer support. Very upsetting, Manager Jose's demeanor was like we were doing something wrong, or illegal and spoke to us like he was annoyed or something. Well this is brand new to us and we were looking for support from our bank. We are dealing with a fiduciary account and I guess Jose didn't want to deal with us. He was supposed to get back to us on a Monday (we visited on Saturday) and 3 weeks later he has still yet to call us. We went out of our way to Aurora (we live in Oswego) to work with Eric once again who is fantastic!

  Response from the owner

  Good morning, Luis. Thanks for taking the time to leave a review. I apologize that the service you received and experience at this location weren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5219 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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  PC Wholesale Direct
  1

  I see this location already has one star lol. However, I wish I can give 0 stars. This location is a joke. The so called “manager” Jose Ventura is a joke for sure. He does not know anything. I’ve had US Bank for years when it was Charter One. I don’t need him telling me that I cannot get MY money out of bank when it says available. Cash is cash. If you deposit cash and there are no debits pending that are greater, then I should be able to get cash. He’s wasted more of my time which is worth more than his useless $12 / hour sad excuse of a manager. This location has had more managers than incoming money. I will be closing this account on Monday! The stupidity level of people in today’s society is incredibly high!

• L

  Lori McDaniel
  1

  Terrible bank. The employees are rude, esp the manager. They wouldn't let me choose my own online user id and when i messaged them to complain about it, they disabled my account. I just opened this account because they have branches in the state to which I'm moving. (I closed a previous account with them because they constantly disabled my debit card for no reason.) And now I'm going to close it.

• S

  Shayne Quick
  1

  Horrible customer service! The manager does not care to help his customers! If it weren't for the fact of switching banks & accounts being a pain in the ass with changing all my info I would definitely switch!

• K

  Kam Aj Lawson
  1

  Worst branch ever. The branch manager Eric has horrible Customer service. He does not care to help customers especially people being affected by covid-19. Would not recommend this bank.

  Response from the owner

  Hello Kam, Thanks for reaching out. Your review is really concerning to us. We'd really like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 5921. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• a

  ash lee
  1

  In allhonesty- I didn’t even want to give this location one star, but had to to write this review. HORRIBLE SERVICE. The employees that work here are the RUDEST people I have ever met.

  Response from the owner

  Hello Ash, we are concerned to hear you are unhappy with the service you have received at your local branch. We never want a customer to feel as if we aren't giving our best to our customers. If you would like to discuss your concerns further, please email your phone number and reference #7181 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

• T

  Tarisa Perez
  5

  Always helpful and great to have around if I need to draw a lot out , when other banks aren’t open . Also have great interest on loans and credit cards .

• T

  Tammi Rust
  1

  Stopped here for a roll of quarters, was informed that they only make change for customers. Why would I want to bank with such a petty company?

  Response from the owner

  Hello Tammi, thank you for taking the time to review our location. I apologize that you weren’t able to complete the transaction you requested. I can definitely see how that would be frustrating. There are certain services that are only offered to customers, however feedback is always taken into consideration when making policy changes, so we greatly appreciate you sharing this with us. Thanks again. ^Jessica

• E

  Elizabeth Sledge
  1

  Rude tellers as well as brach manager. The level of incompetency and lack of professionalism is outrageous.

  Response from the owner

  Hello Elizabeth, it sounds like you had a bad experience at our Oswego Meijer branch. We strive to provide great service to each customer who reaches out to us, so I am sorry to hear that we have fallen short. If you would like to discuss your concerns with us further, please email your phone number and reference #1559 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to let us know about your visit. ^Kim

• N

  Nathanial Mccalmont
  5

  I've been banking here for yeas and they are always helpful and courteous.