Fifth Third Bank & ATM Walter Payton Memorial Hwy, Oswego

Fifth Third Bank & ATM Reviews

• d

  deshada mccaster
  1

  Fifth Third needs to do better, do anyone work there. The 1st call was on hold for 45 minutes and the call got disconnected. Called back a 2nd time and was on hold over hour and disconnected. Apparently fifth third dont need my business nor my mother business we will go someplace else that value their customers.

  Response from the owner

  Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am-8pm ET and Sat 10am-4pm ET.

• D

  Daniel Data
  5

  A couple of weeks ago I was at the register buying groceries and my card was declined. When I stepped aside to call the 800 number on the back of my card the call 'could not be completed as dialed.' I called several time and the call never went through. So I started to instant message a representative from my 5/3 banking app. The representative forwarded me to number where I could call to the fraud department. From there the lady I spoke to told me that my card does not exist and that there was nothing she could do. At this point I was furious. How can my card not exist? I was literally on the phone with her while holding onto my credit card. She told me to call my bank and figure it out and then hung up on me. But here is where things turned around for the better: When I called my local Oswego branch, Adela calmed me down, and more importantly, she took the long time to listen to me. Believe me, I had a lot to say. I was livid. Adela then put me on a 3 way call with the fraud department and found that my card was compromised. She was able to get a new card sent to me that was delivered to my house in less that 24 hours. What a turn around. I took the time to write this review because I truly appreciated the support that Adela gave me at a time when I was so upset. Thanks again.

  Response from the owner

  Hi Daniel, thanks for your business! Have a great day.

• L

  Lori
  5

  I opened a new account on Saturday. ADELA was the young woman who helped me. Her patience, kindness and knowledge was much appreciated. I left knowing I made the right choice to switch over to 5thThird Bank! The process was seamless! Thank you Adela!

  Response from the owner

  Hi Lori, thank you for taking the time to share your positive experience with us. We appreciate you! Have a great day!

• K

  Kelly Popernik
  1

  Unfriendly and unprofessional branch. Went in to do something simple and it took an hour. No apologies or effort to even speak with us. I work in customer service myself and have never been in a bank that was so rude for no reason. I’ve never made a complaint in my life but feel obligated to do so as I’m sure many people have had similar experiences. I will most likely be leaving 5/3 after 15 years because of multiple interactions with the same banker. Route 34 in Oswego location.

  Response from the owner

  Kelly, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• C

  Carlos Aréchiga
  1

  Absolutely horrible experience with this bank overall. Bankers never have time for customers and direct you to their telephone customer service line... agents on the phone ask you to go into the branch. No one really seems to be able to resolve your questions. I had to close to my business account and open one with Chase despite the distance being a bit further. I strongly discourage you to consider 53 Bank.

• M

  Michael Coy
  2

  One ATM? Welcome to the minor leagues. Like having separate bank accounts but Chase offers a better all around experience

  Response from the owner

  Hey Michael, Have you tried Mobile Banking? You can deposit checks with your phone, transfer funds, etc. - no need to visit a branch or ATM. Visit https://www.53.com/personal-banking/mobile-banking/ for more info!

• K

  Kara Neitzel
  1

  Poor customer service from three different representatives, including the branch manager

  Response from the owner

  Kara, I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

• C

  Charlotte Panico
  2

  Girl at the desk took forever and you're at the outside part doing business there paying her too much money.

  Response from the owner

  I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

• E

  El Mitote Arandas
  5

  They were so helpful in my questions and Service

• A

  Allen Hergenhahn
  4

  Never had a problem with this location !

  Response from the owner

  That's what we like to hear! Thanks for sharing this with us.