U.S. Bank Branch Pico Blvd, Santa Monica

U.S. Bank Branch Reviews

• C

  Chris May
  5

  The employees are friendly and helpful. But Betty the greeter is the best. Sweet woman.

• A

  Aaron Zankel
  1

  Totally unwilling to help. I'm an officer of a private organization and even after verification, they said policy wouldn't allow them to release bank statements for a closed account. They would only release them to an old officer, someone who no longer has banking rights with the organization. They claim it's for security reasons, but this makes me even more concerned for security of my accounts---can all old officers who no longer hold authority with the org still access bank information? Will be looking into other banks. Would not suggest ever using US bank for business purposes.

  Response from the owner

  Hello Aaron, thank you for taking the time to leave a review. We’re sorry for the frustration this caused you. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 8254. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• K

  Kris Ladish
  1

  This bank has got to be the worst. They have 6 teller windows with one teller. 1 cash counting machine across the room. They remodeled and now have 6 desks for the "suits", but no one would answer the phone when I called 8 times. I then drove down to the branch and there were no customers. Employee Francisco said they were busy. Yeah, just talking to each other. Do yourself a favor and go to Chase or Bank of America where they have many tellers, many cash counting machines and some people skills....they even answer the phone!!

• J

  J Mc
  1

  After 10 years if service this branch decided to close my account. I was in a hurry and told the teller this , who then proceeded to act as slowly as possible. After doing his best to waste my time including lying to me I became understandably upset. I was not out of hand or loud, I simply told him I was very disappointed in his performance. He then apparently closed my account and that was that. I returned home from abroad to find my account closed and the balance sent to an old address. This type of behavior in a place of business is unacceptable. If you are considering U.S. Bank as your bank of choice please choose another option. Update I got a Bank of America debit account and all I can say is wow ! Such a huge difference in not only customer service but account features. I highly recommend Bank of America to anyone even looking for U.S. Bank , change your account today as its a wise choice 😊

• s

  shadi Santa monica
  1

  1 st time. I put 1 star review think branch always Empty now I understand because employees very rude almost there going to run your credit to deposit one check

  Response from the owner

  Hello Shadi, I'm sorry your visit to the branch caused you frustration. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4077 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• L

  Lis Ortiz
  5

  I am a client and I have been going to that branch for 4 years now. The people there are very nice and helpful and I love the parking structure.

• J

  Jazz
  5

  It's an excellent branch with great parking. People are always nice.

• D

  Danielle Randall
  5

  This location has safe deposit boxes.

• P

  Phelipe Nordimer
  1

  Most uninformed branch I have been to. Poor service, avoid

  Response from the owner

  I’m sorry to hear you feel this way, Phelipe. We want to help as much as we can. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. Please also include reference number 1223. We look forward to speaking with you. Thank you. ^Chrishawna