U.S. Bank Branch Decherd Blvd, Decherd

U.S. Bank Branch Reviews

• T

  Talynn Shahan
  5

  I don’t know any other way to contact customer service or anyone else related to the Decherd branch. I would like to report exquisite service performed by Andria Taylor. She was a Godsend in our moment of hopelessness. We firmly believe that she was put as an angel in our path. Being over 600 miles away from the nearest branch she was a sweet voice on the other end of the line. She will be definitely be getting cookies or donuts sent to her. She really does care about people and service.

• a

  amber mcintosh
  1

  I am pretty sure this bank will rob you in overdraft fees that show up on your account out of nowhere. Then you call and try to straighten it out and nobody in the bank can explain where they came from or why MY online statement differs from theirs. You can’t trust what the mobile app says and you end up with 227$ in overdraft fees. This is not the first time this has happened seems to be a recurring thing. Also US bank has been sued a few times for this particular reason! Yes I have done research on their thievery. I do not recommend banking here unless you are rich and can afford for them to rob you.

  Response from the owner

  Hello Amber, we understand you are upset with your recent branch experience, and we would like the chance to address all of your questions and concerns. Please email your phone number and reference #7036 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

• A

  Alexandria Cross
  1

  ATM shred my card. Their response? Get a new one. Yeah, that’s easy to do with an international bank card. Thanks for that helpful tip. I would’ve been better off giving it to a stranger than trusting them.

  Response from the owner

  Good morning Alexandria. I understand your frustration with the card being destroyed. We have this process in place, to help reduce the risk of fraud. Since we can’t confirm the exact reason the card was retained, we do destroy them and ask that the cardholder contact their financial institution to get a new card. I apologize for the inconvenience this caused for you. ^Heather

• D

  Darrell Hudson (bigbarrell)
  5

  Such a great bank . Jennifer Johnson is such a sweet heart :) she helped me way out of her way and I appreciate it much!!! Tellers were also nice and kind . Won’t ever think twice about this bank.

• S

  Shane Barker
  5

  Traveling through Tennessee today and had to stop at this location and what a great experience! Jennifer Stratton welcomed me right away and helped me with what I needed. Great service at this bank. Thanks

  Response from the owner

  Hello, Shane! We are so happy to hear Jennifer was able to help you out during your recent visit. We will be sure to pass along your compliments so she knows how much you appreciate her. We hope you have a wonderful day! The U.S. Bank Social Media Team

• M

  Mary F
  3

  Getting a little old months since you could walk into a branch. Cant be a corporate policy us banks are open in other states. Kind of ridiculous.Made a appt few weeks back when I got there still couldn't get in.

  Response from the owner

  Hello Mary, Thanks for reaching out with your feedback. We’ve temporarily adjusted our operations to promote safety. While the branch lobby is currently closed, the drive thru at this location remains open. You can find a list of nearby locations with open lobbies using the Branch Locator at usbank.com or on the U.S. Bank mobile app. I'm sorry to hear that despite your setting of an appointment, you still were unable to get the assistance you were looking for. If you'd like to discuss your experience with the appointment, please send us an email at [email protected] with your phone number and reference number 8337. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• K

  Kevin Johnson
  1

  One of the racist banks I have ever been. Tellers r rude manager was no better. Anyone of color beware if u can use another bank please do.

  Response from the owner

  Hello Kevin, Your review is very concerning to us and we want to hear more from you regarding your recent experience. We would appreciate if you would contact our customer care team by emailing [email protected] with your name and contact information and a representative will reach out to you within 1-2 business days. Kind regards, The U.S. Bank Social Media Team

• m

  marvin gabbard
  1

  I closed a credit card account...the bank was called and check was made out for the exact amount...the following day..it showed I had a 3 cent balance...instead of waiving 3 pennies I had to go through a 3 pennies balance transfer....totally rediculis...3 cents????? Come on!!!

  Response from the owner

  Hello Marvin, we have responded to your Facebook post, and really do want to help. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. We look forward to working with you. Thank you. ^Chrishawna

• L

  Lucia Rowe
  5

  Best bank around and the manger is amazing ! Anytime I have issues the fox it immediately

• D

  Denna Smith
  1

  The worst bank in town. The poor service matches the poor attitudes and lack of professionalism of the staff.

  Response from the owner

  Hello Denna, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team