U.S. Bank Branch S Main St, Marengo

U.S. Bank Branch Reviews

• M

  Matthew Kallay
  1

  First time I have ever used this branch, I should have looked at the reviews first. I've been a US Bank customer for 20 years and I just opened a Chase account today. They reversed a large check that I had deposited because it was made out to my name and my wife's name. Then told me I'd get the check back in a few weeks. I've never had this problem at other branches.

  Response from the owner

  Hi Matthew, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0031 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• d

  dave sluss
  1

  You better hope you don’t have tattoos like me if u bank here . A teller named CINDY treated me like a convict when the atm didn’t release my funds and said contact your financial institution. I stepped in immediately to let them know, and like always there was 7 tellers and 0 customers. She tried a “card issue” statement but the teller beside her was nice and said “but he just used the same card” but not ol’ CINDY. The next man to use the atm said it was out of cash and she gladly helped him and gave him the money it didn’t dispense,and even said “ that’s what we’re here for”,while I stood in the lobby and outside (making sure the snow plows didn’t block me in) trying to contact my financial institution with 8 inches of snow on and freezing cold with our 1 year old in the truck with us. Please if u have any other options avoid this bank. We will now close my fiance’s Account here immediately ! Now my rent will be late, luckily I have enough saved to cover the rest of the bills.Totally disrespectful,unprofessional,and unacceptable!!!!!!But it’s just the reality of what I face daily due to looking a little different in a small town unfortunately!

• T

  This Guy
  1

  Why are your doors still closed? Businesses are open, no mandates, no restrictions. You Already have glass partitions... I've been a customer for four years, considering changing institutions.

  Response from the owner

  Good morning. Thank you for taking the time to share your feedback. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• T

  Toni Streich
  1

  Always a long wait period in the drive thru and they are never equipped with enough staffing to have the lobby open!!! What an inconvenience for customers way to put us first!!!

  Response from the owner

  Thanks for leaving us your review, Toni. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• J

  Jason Myerholtz
  1

  Appointment only after lock down is over? Just wanted cash some in quarters for pool... 3pm no people..

• J

  Jeff Ashbrook
  5

  I'm a US Bank customer who often uses the Marengo branch because of it"s convenient location between Mt Vernon and Columbus. Recently I had a check deposit problem (no fault of the bank's). Erin Kelty, the branch manager, was on it Day One, cut through the red tape and had the problem solved in a few hours! She, her assistant Cindy, and the rest of her staff are polite, personable, caring and efficient. I heartily recommend this branch to locals and non-locals alike!

• R

  Ronald Davis
  4

  I bank here often, all the tellers are sweet and professional, . . . Cindy is my favorite. Please keep this branch open.

• J

  Joshua Dible
  1

  The staff is incompetent and cant understand english. Save yourself the nightmare and go to a real bank. Your money is not safe here. These people have no business dealing with money period!

  Response from the owner

  Hello Joshua. Thanks for taking the time to leave a review. I am sorry to hear your experience wasn’t good. If you’d like to discuss your interactions in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 6889. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Cesar Cesar
  1

  ATM regularly down. Potholes in parking lot. Staff is slow and not knowledgeable about banking information and account information.

  Response from the owner

  Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• C

  Craig Matthews
  1

  Customer 21-years personally I cannot wait to say adios!

  Response from the owner

  Good morning, Craig. We're sorry to hear you're closing your account with us after 21 years. If there is anything we can do to change your mind, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4621. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather