U.S. Bank Branch S 3rd St, Ironton

U.S. Bank Branch Reviews

• D

  Dirk Breidenbach
  1

  The mortgage loan writer misled me to pursue a loan which did not meet the expectations after closing on the home. Then pushed down the path of refinancing as the only correction. Predatory lending. Be weary of utilizing this location for loan origination. US Bank customer service cannot help you. Be careful.

  Response from the owner

  We are so sorry to hear this was your experience with the branch, Krid. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 9874. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• e

  emily masri
  1

  If I knew how to leave half a star, I would. What kind of bank operates between the hours of 9am-4pm? Couldn’t even extend drive thru hours? I’m so glad that I don’t bank here. Unfortunately, my landlord does.

  Response from the owner

  Hello Emily, thank you for sharing your feedback regarding the branch hours. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #10034 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• R

  Rick Patterson
  1

  Their hours are awful for working people, when are banks gonna get with the progam like everyone else and have lobbys open...

  Response from the owner

  Hello Rick, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• T

  Tina bodmer
  1

  Need more employees and better hours, employees are great, it’s the bank that’s not.

  Response from the owner

  Hello Tina, thanks for taking the time to leave a review. We never want our customers to have negative feelings about us. If you’d like to share details about your experiences, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6281. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• C

  Chris Isaacs
  1

  A bank where you need to have an appointment to do a wire. 😂

  Response from the owner

  Good morning Chris, Thanks for reaching out and leaving this review. I definitely understand the frustration of needing to make an appointment to make a wire. We'd like to discuss your experience further and help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 2232. Once we receive your number, we'll give you a call as soon as possible within 24 business hours. Thanks in advance. ^Caitlin