U.S. Bank Branch Cerrillos Rd, Santa Fe

U.S. Bank Branch Reviews

• A

  Aurael Christall
  1

  I applied for a personal loan about a month ago. Less than a week later I called to check on the status and was told my application was "recommended for approval" but that I wouldn't be able to sign the paperwork at this branch since it only has drive through service. They referred me to another branch (San Mateo) and I was contacted by the manager who told me they would be happy to take care of my loan. There was apparently some problem due to my recent change of address. After passing me around to 3 or 4 different loan officers who all assured me everything was fine I stopped trying to get a status update. It's been a month and no one has contacted me since. US Bank used to be wonderful when Jeannette was working there and this branch was open for normal banking. Has this bank gone downhill due to COVID or did they just stop trying to be a reasonably good bank?

  Response from the owner

  Thank you for taking the time to leave us a review, Aurael. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2153. We look forward to hearing from you. ^Michael

• S

  Shawn Evans
  1

  Complete waste of time. If you want to be treated with any amount of common courtesy as though you'd think a bank should treat you, go elsewhere. I am not surprised many other low reviews. The only star is for they recommended another bank so there you have it, otherwise you get a big fat 0. Thank you for recommending the other bank!

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Shawn. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4340. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• l

  lance friedenstein
  1

  I do all my banking with US Bank in Albuquerque but I came to this branch in Santa fe to cash a cashier's check to pay my mortgage that's through us Bank And they wouldn't do. This is Worst & horrible services i have ever had and I will NEVER Recommend anyone to do business at Santa fe us Bank I would give a 0 start if it would let me :(

• a

  annamarie sandoval-friedenstein
  1

  I hope that if you have an account here which we do and several accounts. They treated us like pure trash . Came in to cash a cashier check to pay the mortgage which is with this bank in addition to our checking account. 0 STARS 🌟

  Response from the owner

  Good morning, Annamarie. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4254 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• B

  Blue Stone solutions
  1

  I do all my banking with US Bank in Albuquerque but I came to this branch in Santa fe to cash a cashier's check to pay my mortgage Which will be late now that's through us Bank And they wouldn't do. This is Worst & horrible services i have ever had and I will NEVER Recommend anyone to do business at Santa fe us Bank I would give a 0 start if it would let me :( WORST BRANCH EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  Response from the owner

  Good morning. Thanks for sharing our experience. I apologize that it wasn't a good one. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4255 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• B

  Brandon Holt
  5

  Everyone’s always friendly and quick. Thanks!

• V

  V S
  1

  Almost 20 mi to get a transaction complete through the drive thru....horrible service. N it's not even a Friday. Wow!!!

  Response from the owner

  Hello, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak in greater detail about your experience with a customer care representative, please feel free to reach out to them by calling 877-654-4918. Kind regards, The U.S. Bank Social Media Team

• R

  Reyes Santiago Gonzales
  5

  Patrick Flores provided amazing customer service.

• A

  Amy Woods
  5

  Always polite, always knowledgeable, very focused