U.S. Bank Branch Lincoln Hwy, Matteson

U.S. Bank Branch Reviews

• J

  Jessica L
  1

  I agree with a lot of these reviews, I wish I could give a zero star rating. This location is the absolute worse. Terrible experiences every time. Lobby is always locked. Weird “security” guard. Staff is unpleasant and laughs when you need something explained. This location is 5 minutes from my house and I rather drive 40 minutes away than deal with this branch.

  Response from the owner

  Hi Jessica, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1446 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• E

  E “Cookie” Horbrook
  1

  I would love to give O stars! This branch is so unprofessional! I waited an hour for a banker to be told to come back since they were understaffed. Made an appointment for a couple of days later. Arrived on time and Barb the banker says to reschedule because they were understaffed. What was the point of making an appointment if you do not honor it? Barb stated her branch manager Jennifer instructed her to reschedule since they had long lines. Seriously, just close this branch already!!

  Response from the owner

  Hello Cookie. We are sorry to see that this was your experience when visiting. We would like an opportunity to speak with you and have the matter looked into. Please send us an email to [email protected] with your phone number and reference number 4608, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• M

  Marissa Mantel
  1

  Stood in line for 30 minutes just to make a bank deposit only person no other people, seems they are understaffed and the drive through closed.

  Response from the owner

  Thanks for leaving us your review, Marissa. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• C

  Cheryl615
  2

  This is the worst branch ever. Waited 15 minutes for somebody to assist me in the drive through. I mean just walked away from the window. This is a pandemic not every one goes into the bank.

  Response from the owner

  Thank you for your feedback, Cheryl. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• S

  Stacy Lauren Carridine
  2

  I rated low because I sat over 25 minutes waiting for a banker when there were 2. I listen to the 2 bankers speak with the customer about her personal life. Also, because both bankers saw me waiting 1 walked back and forth pass me w/o any acknowledgement I was even sitting there. I had to wait that long for a a banker to simply say, “thank you for stopping in today, I’m working with the other banker as soon as I am done there I will be with you.” Customer service was terrible.

  Response from the owner

  Hello- We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• C

  Cher S
  4

  Good, helpful tellers and bankers. That guy above about customer service is goofy, 10 minutes isnt that long. 20 minutes or more would be though!

• C

  Chrystopher Terry
  1

  The people that work here are very rude and nasty. If you decide to bank with them, I wouldn’t utilize their branch.

  Response from the owner

  Hello Chrystopher, I am sorry to hear this has been your experience with our staff at this location. We'd like to hear more about your interactions at this branch. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6884. We'll give you a call within two business day. Look forward to hearing from you. ^Heather

• B

  Brittany Hollie
  1

  Very unprofessional and upset and a really bad experience!!

  Response from the owner

  I'm sorry to hear you are unhappy with your recent vist to the branch, Brittany. Our goal is to provide great service, so I am sorry we have fallen short. Please email your phone number and reference #1148 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim

• M

  Mahalayah Turner (Layah)
  1

  They have horrible customer service, you could be on hold over the phone for up to 10 minutes

• G

  Gee Robin
  1

  Took an hour to make a withdrawal.

  Response from the owner

  Thank you for taking the time to leave this review, Gee. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa