U.S. Bank Branch N Clybourn Ave, Chicago

U.S. Bank Branch Reviews

• Q

  Qaiser Bakhtiari
  1

  This branch was a nightmare Deposited a large check. The manager herself made a mistake and my account show -8 million dollars. I went back to correct it. Not only the check was going to take longer to clear. The manager decided to be rude and told me "you don't know how the banking system works" and then lied and told me that check reader didn't work. I was later informed that she mis entered the amount for the hold. No personal responsibility followed by poor behavior. I stayed polite because they were clearing my check and had my money Finally today I closed my account so leaving this well deserved review for them. Worst banking experience. I hope the remove that manager lady and put someone more qualified in that job. Jeez. What a terrible experience.

  Response from the owner

  Hello Qaiser, I am sorry to hear of your recent experience at the branch. Would you like to discuss this matter further? If so, please send us an email to [email protected] and include your phone number and reference #0750. We will be glad to assist you in any way we can. All the best, ^Kim

• A

  Austin Rummel
  1

  Disgusting experience. I’ve never seen a bank manager who cares so little about customer service and was willing to lie about company policy simply to get me out of the door. Was trying to help my grandfather with a transfer and I couldn’t even get these guys to answer my questions before being told that they also couldn’t reach out to my grandfathers branch. Use Charles Schwab or Goldman, and if you use US bank make sure it’s not this branch.

  Response from the owner

  Hi Austin, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #5717 to [email protected] and we'll contact you within 48 business hours. I hope you have a great weekend. Kind regards, ^Kortnee

• K

  K M
  2

  Staff was nice however; no professionalism. No uniforms. Untidy like they rolled out of bed. When I walked in I could not tell who worked there, expect the teller behind the counter was wearing an old US Bank t-shirt.

  Response from the owner

  Hello KM, this isn't the impression we want to give to our customers. We are concerned that you feel this way after visiting the branch, and we are hoping for the chance to speak with you further. If you have concerns you would like to discuss with us, please email your phone number and reference #8589 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• M

  Mark Ecklor
  3

  I don’t understand why you need to be an account holder and show I.D. to exchange a twenty dollar bill for a ten and two fives at this us bank?

• a

  aaron mcevers
  1

  Just spent 40 minutes sitting there waiting to speak with a banker. Nobody said a word to me the whole time. What horrible lack of courtesy, let alone professionalism and service. Don’t waste your time here.

  Response from the owner

  Hello Aaron, I'm so sorry to hear about your recent experience at our Lincoln Park location. We never want a customer thinking we don't value their time. We would like the chance to discuss your recent visit and offer our help in any way we can. Please email your phone number and reference #3923 to us at [email protected] and we'll call you in 24-48 business hours. We look forward to speaking with you further about your visit to the branch. ^Kim

• M

  Michael Kies
  2

  Service here is very slow. Had one teller at the counter, 2 other "bankers" sitting there not helping with a line of 6 people.

  Response from the owner

  We're sorry to hear you experienced a long wait time during your recent visit, Michael. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to discuss this further, please send us an email with your phone number to [email protected], including reference number 1647. One of our ambassadors will call you within 24 business hours. Thank you and we look forward to hearing from you soon. ^Larisa

• J

  Joe McCarthy
  1

  No quarters because they "didn't order any" what kind of bank doesn't have money in it? Switching to chase in the next few days.

  Response from the owner

  Hello Joe, thanks for reaching out and for bringing this to our attention. It's definitely concerning to us that the representative you spoke with indicated they hadn't ordered any quarters. We'd really like to speak with you about your experience and to make sure this is addressed with management. Please send us an email at [email protected] with your phone number and reference number 5305. Once we receive your number, we'll give you a call within one business day. Thanks in advance. ^Caitlin

• E

  Emma Rose
  1

  Terrible customer service! Tellers are racist and always racial profiling!

  Response from the owner

  We are concerned to hear about your recent experience, Emma. Treating customers with dignity and respect is a high priority of ours, and anything else is unacceptable to us. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #54 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• N

  Natasha Madkins
  5

  Friendly service. No lines/wait. Clean bank and parking lot.