U.S. Bank Branch 34th Ave, Council Bluffs

U.S. Bank Branch Reviews

• D

  Dez Marie
  1

  I just left the drive through, i spent 15 minutes in the drive through and had 2 other people helped that arrived after I did. I was asked to verify how much money I sent in cash and I said 455. I didn’t get any type of confirmation I was told to “have a nice day” so when I drove away I got my notifications on my phone and seen they only deposited 435 into my account. Less than a minute and I called the bank to tell them. Now the lady on the phone said she helped me and it “sounded like thats what I said” so that’s what she put and it doesn’t look like her drawer is off? Are you kidding me? I didn’t even get told that it was a different amount then what I had told the lady I was depositing while in the drive through. Then on the phone she told me that she heard me say 435. This is the second time in 1 week where I’ve had issues with this location! I will gladly go out of my way to continue to stop at any other location because I put lots of money in my bank and am saving for my maternity leave in 4 weeks. This is pathetic. She should have verified the amount I told her or the amount she believed I was depositing rather than just saying “have a nice day” I was spoken to with literally 2 sentences in a matter of 15 minutes! This is horrible customer service and I work in customer service everyday... this has been the worst experience I’ve had. After today I will be looking for a new bank. i will happily deposit my 3500$+ a month into someone else’s hands who can be reliable.

  Response from the owner

  Hello Dez, thank you for taking the time to leave this review, and for bringing this to our attention. Deposits should always be verified before they're completed and what you've described is very concerning to us. We'd really like to speak with you about your visit, and to look into this further. Please send us an email at [email protected] with your phone number and reference number 8019. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• R

  Rob Wren
  1

  Attempted to make withdraw at ATM and the machine did not give me any money. I was able to retrieve my card and checked my balance, it showed the money had been taken from my account. I then attempted to contact a Banker with the 800 number. At first I was told the transaction would be reversed by next morning...Guess what..It wasn't! I then went to this branch to speak with the Manager. I was told they were aware of a problem with their ATM, it was being looked at but there was nothing they could do at this time! In the meanwhile late fees for the bills keep piling up and I am now told this could take up to 10 days to figure out. I have been a customer with this Bank for a long time but in the last six months or so it has been one thing after another from debut cards to unauthorized withdraws. I AM ABOUT DONE! I am giving the place 1 star, only because google won't let me give it a ZERO!

  Response from the owner

  Hello Rob, Thank you very much for taking the time out of your day to leave us this feedback about your experience. We are so sorry for this enormous inconvenience. We see you've already contacted both the branch manager and also our customer care team but please keep in contact with them for updates regarding this issue (877-654-4918). Kind regards, The U.S. Bank Social Media Team

• T

  Troy Nickels
  1

  Absolutely horrible. I have to come here every day for work and it takes forever every time. No difference today. Pulled up at 9:30 with no cars in front of me and I'm still here at 9:45. I have no idea why it takes this long. It never used to. Definitely would not give them any of my personal money or deal with them in my personal life in any way. Done at 9:45. I've been in the Drive-Thru for 30 minutes so far today. There was two cars in front of me when I pulled up. This is pretty ridiculous. This branch has got to hire some more help. Looking inside there are people lined up to the door. Only one teller working. How is that supposed to work?

  Response from the owner

  Hello, Troy. We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• C

  C Vrba
  1

  Probably one of my worst experiences with a bank. 1st my bank card got cancelled without my knowledge 2 days before I left the country for 3 months, then rather than reactivating my card they shredded it, gave me a temporary card good for only 30 days, and mailed me a new card. When the card arrived, it went to a different address/state rather than the address I told the banker it needed sent to. Then once I figured out a way to get the card to me, when it arrived it was not the correct card I had chosen. So I called this branch and talked to them again, the lady said she would get the card I had chosen out to me and over night it so I could get it right away. Instead she just cancelled my incorrect but still existing card(without telling me) leaving me stranded in a foreign country with just the cash that I had with me, until I called customer service and they figured it out over the phone. So, long story short, if you have the option of using an ATM, a different branch, or doing your business over the phone, I'd recommend it!

• S

  Shelbie Nelson
  2

  I called this branch three days before leaving the country to make sure I was able to pick up forgien currency. I called and spoke with someone and I made sure to verify and ask that I can for sure pick up euros the same day I come in and she said yes that's not a problem. I should have known better to wait till the day before leaving to stop there but I was informed that the information i received from someone at the branch was not correct and I could not pick it up the same day. Bailey was very polite and professional and the staff overall has good customer service. But sadly, if you want the correct information you need to call and make sure to speak to 2-3 different people to make sure the information you are getting is correct. Very unprofessional on that end but again customer service was great even on a busy day. Will not be going to this branch for anything other than ATM withdrawals.

  Response from the owner

  Hello Shelbie, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch when you were trying to get out of town on your trip. We are so sorry if this caused extra stress before your travel. If you would like to speak with a customer care representative you are welcome to do so by calling 877-654-4918. Kind regards, The U.S. Bank Social Media Team

• K

  Katherine Bebout
  1

  When you come through the drive-thru thinking you're just going to do your business and go on it's always hurry up and wait I've been waiting here for 4 minutes before anyone even acknowledged I was here and there's only one other car here.

  Response from the owner

  Hello Katherine. Our customer's time is important to us, and we apologize for the wait time you have experienced. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• N

  NSGaming
  5

  Everyone here is extremely nice and helpful, the location is clean and well kept. Always greeted with a smile and they go out of their way to make sure every customer is taken care of in a timely manner. I'm not sure if they do at the time of writing this, but they did have bilingual emplyees who could speak Spanish.

• S

  Sarah Tweedy
  1

  You know your job isn’t that hard and the people calling to ask simple questions don’t need the attitude or to be hung up on. The bank Itself is a dump too

  Response from the owner

  Good morning Sarah, Thank you for sharing your experience with us. The behavior you've described is very concerning to us and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 9506. Once we receive your number, we'll give you a call within 2 business days. Respectfully^Caitlin

• S

  Shawn Brown
  1

  Not a Commercial account friendly bank. Took over an hour for them to count 2 deposit bags and gather a change order.

  Response from the owner

  Hi Shawn, that does sound pretty frustrating. I’m sorry you had to spend such a long time waiting for your transactions to be completed. We’d like to get a few more details about your visit so we can have this addressed and hopefully speed things up for you in the future. Please send an email to [email protected] with your phone number and reference number #3262, and we’ll give you a call within one business day. Thank you for reaching out. ^Jessica

• N

  Neon Trinh
  5

  I love everyone that’s works here! Every one is so friendly and knowledgeable and I would totally recommend this bank :)

  Response from the owner

  Hello Neon! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team