U.S. Bank Branch E Seltice Way, Post Falls

U.S. Bank Branch Reviews

• T

  Ts Mom
  1

  Their online customer service, and products, need a lot of work. We filled out an app for a simple checking only to find out after 5 days of waiting that it takes 10 business days if you apply online. When I called they wanted to fill out a new app and said it would be quicker because we were on the phone. I'm not sure why they couldn't just pull up the one I filled out. I canceled the pending application and they called me a week later to get more information to complete my application..... so I canceled it again. I explained I had already canceled and that I wanted proof and the customer service lady ended up hanging up on me. I've had accounts here for 20 years and they always have been in good standing.

• J

  Jj
  5

  I love this bank the employees. Are awesome. When they had to close the lobby for covid . there was someone that called the customers and seen how we all were that was real nice who does that?thats why i have been with that bank for a long time. Cause they do care and i have never had any issues either

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, JJ. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Heather

• J

  Jeff Spicer
  5

  I've been banking here for a long time. It's always been great. Whenever there has been a problem, its always been handled well. I've gotten to know the tellers over the years, and they have always been nice. They are on the front lines, breaching the gap between "sweeping corporate regulations" and the local community. I was glad to get my mortgage through this branch, 2 lines of credit, and various accounts. These guys are POPULAR, so I recommend going through the drive-up at non-rush hours, if possible. These are one of the businesses that makes Post Falls a great community.

• C

  Caden Rubio
  5

  A great experience!!!! I was trying to make a checking account and I went in but unfortunately I had to make a appointment. luckily a man by the name of Tyler Ellis was able to help me out ,but luck wasn't on my side that day my ID expired but he pointed me to place where I can renew it. After that he introduced me to the US bank app and showed me how to manage my account he is truly the best example of customer service. Five stars all the way!!!👍⭐

• D

  Derek Jeffries
  2

  Basically a building sized ATM. They have used Covid as an excuse to basically shut down and provide garbage service to customers. US Bank use to be one of the best banks around, and was my go-to for over a decade, but anymore, it feels like an ATM service, even in the drive-through. It has become very simple, and no longer stands out from the competition in any other way than as a negative. I am in the process of switching all my stuff over to ICCU as they actually offer a more personable experience every time.

  Response from the owner

  Hi Derek, thank you for taking the time to reach out. We are concerned about your recent experiences at the branch and would like to discuss them further. Please send us an email with your phone number and reference #4304 to [email protected]. We will contact you within 48 business hours. Have a great weekend. Kind regards, ^Kortnee

• S

  Steve Stauning
  1

  Pros: Super-friendly tellers who seem to genuinely care about their customers. Cons: No drive-up ATM; they never have more than 2 drive-up lanes open, so expect to wait up to 20 minutes to reach the window if you pick the wrong lane; and despite the ability to safely allow customers into the lobby, they continue to have it closed (as of mid-December), forcing even more people to use the super slow drive-up lanes.

  Response from the owner

  Thank you for taking the time to leave a review, Steve. We're sorry to hear you experienced a long wait time during your recent visit to this location. We understand time is precious. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9093. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• B

  B C.
  3

  Staff is always friendly. The ATM always seems to have issues or out of cash so you can't withdrawal. Wish they would update so I can deposit automatically and not hav3e to use the envelope. Overall it's ok, not the best though. Had to go next door and use Bank of America to get cash worth the 3.00 fee. Their ATM is updated and very nice.

• D

  David Chekota
  2

  Few people that I have spoken with were a little rude and it’s impossible to get a hold of this branch to make an appointment. Gives you as much help as an atm can

  Response from the owner

  Good morning David. Thank you for taking the time to leave a review. I apologize that your experiences lately haven't been good. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5420. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Chelsea Frank
  5

  Dusty Pfennigs has met our every need during our loan process! I highly recommend his services for anyone out there in the northern Idaho area! He is timely, thorough, and is very detailed through the whole process. He’s awesome and very helpful!

• *

  *Bridget Lee*
  2

  A girl who works here took my check and without even telling me that my account was negative $90 - took and cashed my check like I asked, but conviently for her- did not tell me that my account was in the negative $90.00!! I couldn't believe it when she handed me the remainder of my hard earned money back- right before Christmas! I asked where the rest of my money was and she said "oh, it looked like you're account was in the negatives..." and I said : "well why did you fail to tell me that BEFORE you did that...?? I wasn't aware of that..., And didn't say to do that. I have bills to pay and rent that is due. " Well she then was not going to do anything about it until I started to act like I was going to cause a scene in front of everyone and then magically was able to reverse the transaction.. That was just plain rude and inconsiderate and especially days before Xmas time!! Does U.S. Bank tell their employees to not let Customer's know about their account being in the negatives - if they come to put money in their account...? I think they do, as this has happened to me a few diff times now... & the reason why my account was -$90 was from a negative $0.90 overdraft that I had done a few months back... From NINETY CENTS to NINETY DOLLARS !?!?! I have about had it with U.S Bank and that makes me sad cuz I have been banking with them for years now... And there's no other banks you can hit up in almost every city, of every state - in the USA-!?! because I travel a lot and need a bank with that quality about them... *~ does anyone know a good bank that is EVERY where??? ~*