U.S. Bank Branch N Florissant Rd, Ferguson

U.S. Bank Branch Reviews

• a

  aaron lyons
  1

  All way problem once the lobby was not open at 2 p,always just one drive through lane,today it took 40 minutes to get through,plus,the ATM machine was not working on Friday,5/20

  Response from the owner

  Thanks for leaving us your review, Aaron. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• C

  Claire Jost
  5

  Such kind caring individuals at this location. They truly care for their customers. They work with you to help understand your account and take the time to help you get your financial situation on track if needed. Excellent customer care and service.

• J

  James Pedigo
  3

  They need to upgrade their computer network. The branch is good but the bank seems to be going downhill overall. Simple things like ordering checks aren't so simple. This leaves the people that work here in an uncomfortable and unfair situation.

  Response from the owner

  Hello James, we really appreciate your feedback regarding your feelings towards the bank. Our goal is not only to do our best in making the experience memorable, but more importantly we want to make it customer friendly. if there is anything that we can attempt to do to rectify the situation, then please send your phone and reference number, 1375 to [email protected]. Either myself or one of my peers will be happy to assist you as quickly as possible. Hope to hear from you soon. ^Chris

• B

  Brandi Gulledge
  1

  They wanted my ID to put in CASH. Why do you need ID's to put IN money? I understand taking it out but how ridiculous can you get? I'm just about done with US Bank. I'm tired of dealing with stupid polices.

• D

  Dave Brandon
  1

  Their drive up Teller is rude. Arrived at 4:01 stated they were closed after I sit there for 5 minutes. Their hours state they are open until 5 to drive up. Ghetto location

  Response from the owner

  Good morning Dave, thanks for taking the time to leave a review. I am sorry this was your experience. We'd like to ensure the hours are listed correctly where you seen them. I do show the branch closes at 4:00pm. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 9406. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jeffery Mcbride
  5

  Just opened a new account and was helped by Antoine when I say professional, fast, courteous, respectful, these words are an understatement I was beyond pleased such a wonderful experience on a rainy cold day!

• K

  Kathleen M. Thomas
  5

  Great bank to deal with. All the employees are friendly and helpful. Been going there for many years!

  Response from the owner

  Hello Kathleen! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• s

  shamena78
  1

  They don’t answer the phones and they are slow as ever . I don’t understand why they don’t answer the phones when they have only drive they open !

  Response from the owner

  I'm sorry to hear of your frustration, Shamena. I understand you were hoping to speak with someone at your local branch but they didn't pick up the phone. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #8725 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• M

  Miracle “Neviimsjourney” Jones
  5

  Thank you Ellen for helping my mom! You are so sweet and very helpful!!!

  Response from the owner

  Hello! Thank you so much for taking the time to leave this complimentary review for your local branch. We will be sure to pass along your compliments to Ellen so she knows how much you appreciated her help :) We appreciate you and hope you have a great day! The U.S. Bank Social Media Team