U.S. Bank Branch Maple Grove Rd, Duluth

U.S. Bank Branch Reviews

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  tara mattson
  1

  The last 2 tellers that helped me were not friendly. The first had no communication whatsoever, no greeting, no thank you, nothing. The last time I had to go there, the lady gave me my stuff back and then I waited to speak with her, while they were laughing inside because she wouldn't come back to speak with me. She finally did after staying back there for about 5 minutes while the line backed up. Also, I always have at least a 20-50 minute wait.

  Response from the owner

  We are sorry for the poor service, Tara. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3833. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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  Paula Beeman
  2

  I don't bank with US Bank personally, but use it commercially. Most of the time I don't have any problems, but when I do it is because I have been shorted change and have to go back to get it fixed. They are not very speedy, and I get that you want them taking their time to make sure everything is accurate, but when they are slow and also inaccurate it becomes a big problem. They now have a new teller, Susan, whom I have never dealt with before, and she was rude & condescending to me when I was trying to drop some deposits and get some change. If I wasn't required to use this bank for work I would definitely be going somewhere else.

  Response from the owner

  Hello Paula, I'm so sorry to hear of the service you have received while doing business at our Miller Hill branch. We never want a visit to our branch to be the low part of your day. We would like to be sure that all of your questions and concerns are addressed and acted on. Please email your phone number and reference #2295 to us at [email protected] and we'll call you in 24-48 business hours. We appreciate the time you have taken to share your experience. ^Kim

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  Jeff Iverson
  5

  Lobby is open now there service have improved now! The Bank Tellers our professional and Kind, Friendly! Since opening up the lobby makes things much easier now!

  Response from the owner

  Thank you for taking the time to share your honest feedback, Jeff. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Larisa

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  Ariel Wolf
  5

  I recently had a wonderful experience completing a refinance on my home with Amanda Campeau at this US Bank location. We were able to accomplish everything virtually and she was very helpful and checked in throughout the process to make sure all of our questions were answered.

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  Jeremy Fierst
  1

  Worst customer service I have ever had in my life! I have been depositing my checks there for the last 2 years. Never had a problem until the last 2 times. Yes my wife has an account there & she pays all the bills so i put in what she needs now they say I’m not aloud to put money in MY WIFES account unbelievable!!!!! We are changing banks! Hermantown credit is much more friendly & has better customer service!!

  Response from the owner

  Hello Jeremy, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

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  Marlin Nelson
  5

  Thank you Erica for getting my vehicle loan needs taken care of promptly. My request was made on a Saturday and was given full attention and had available underwriters to review and approve and get everything done quickly. Thank You!

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  Chris R
  1

  I called to get an appointment with a banker. The voice said to press 3 to talk to someone at this branch. I pressed 3 and got nothing. I waited in limbo for about 5 minutes and then the call ended. So, how does one get an appointment at this branch?

  Response from the owner

  Hello Chris, I'm sorry you were unable to schedule an appointment at the branch. We will be glad to help you get one set up. If you are interested, please email your phone number and reference #1144 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

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  Scooty Puff
  1

  Pitiful that US Bank charges seven dollars to cash a check written from their bank if you do not have an account there. The person issuing the check as legal tender clearly has an account there if you take a check from anyone banking at this bank be sure and add an extra $7 to it.

  Response from the owner

  Hello, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative regarding branch policies and fees, you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

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  Jeanine Johnson
  2

  The staff is friendly. I use this bank commercially. The commercial drive through does not seem to take priority over the other lines like most banks. I feel bad for the employees, they constantly seem short staffed.

  Response from the owner

  Thank you for taking the time to review our Miller Hill Branch, Jeanine. We are sorry to hear that your visits are not as efficient as you have experienced with other institutions. We would like to speak with you further about the experiences you have had, and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3572, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

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  Mary Overlie
  1

  I use this bank commercially and have never waited less than 10 minutes (and more most of the time) to do banking. Hire more people.....this is ridiculous.

  Response from the owner

  I’m sorry about the lack of available staff during your visits, Mary. We appreciate you taking the time to let us know. It is our goal to help our customers in a friendly and timely manner. will forward this feedback to the Branch Manger at our Miller Hill location. If you would like to discuss the experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 2729. One of us will be happy to give you a call by the end of the next business day. All the best. ^Michael