U.S. Bank Branch Adams Ave, La Grande

U.S. Bank Branch Reviews

• K

  Kate Gekeler
  1

  Oh man, they are never open. It is so incredibly frustrating. I also find it frustrating that they constantly ask you to do your banking online, instead of at their location. I like to do my banking in person, that is my preference, please let me do it that way without getting irritated that I want a print out of my balance. Do what I did... go to Old West instead, they are lovely there!

• C

  Christopher Jones
  5

  The staff at this location is always cheery and helpful. I've always been treated as family and have had no issues within the 20 years I've banked there. Stacy the branch manager is always welcoming, knowledgeable and caring.

• J

  John Jochem
  5

  I have banked with the La Grande US bank branch for 20 years. I moved away several years ago and it is still my bank of choice. If you ever have any kind of issue I suggest bringing it to Stacey Candlish's attention and she will solve your problem immediately. Thank you US Bank!

• K

  Kim Wickander
  5

  I’ve banked for almost a decade with US Bank and I have truly enjoyed it. This branch goes above and beyond!

• J

  Jesse Peacock
  1

  US Bank needs to get its act together. They're closing during banking hours and seemingly doing their best to prevent customers from being able to bank. For Pete's sake, they only have to operate a drive-thru and still somehow must close early. I think they found they can really make money during covid by severely reducing services. Time to consider another bank after 20 years.

  Response from the owner

  Good morning Jesse. Thanks for taking the time to leave a review. We appreciate your feedback about the branch changes. We're working diligently to help customers during this stressful time. We don't want to lose your business and hope that you'll reconsider and allow us to continue serving your banking needs. All the best. ^Heather

• t

  taylor gregory
  1

  I've been with US bank going on 20 years now and to show up at 4 o'clock and have the lady working the window tell me they where going to refuse me service because I wasn't there in time is absolutely B.S.! I pulled in at 4, waited in line for a couple of minutes. Had all of my stuff out and ready to do a simple deposit and when I got up there she said they were closed. When I responded that I was there at 4 she responded " actually you weren't, we where watching." IN CONCLUSIONS: if you are looking for a new bank, take your money someplace else! This is the worst bank in town with the worst customer service in the valley. Don't make the same mistake I did, take your money and RUN!

• M

  Michael Koopman
  5

  They’ve always been super helpful! A bank I trust.

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  Matt Dadam
  5

  Always great customer service and assessment of our family and business needs.

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  Chelsy Goodwin
  1

  I've banked at us for over 10 years! never have i been treated with so much disrespect at any branch than i did at the la grande branch! I just tried to cash my almost $4k check that is in my name from my insurance company because i totaled my vehicle and am trying to buy a new one. They questioned who the check was from and what i was doing with the money. I needed cash to pay for another vehicle because i currently don't have one. my checking account has money in it and I've never been denied cashing a check before. This branch denied me and told me that they could only give me $500 of my $3,990 check. I walked out. I have never felt like i was in an interrogation room at a bank in my life. You might as well have thought I was trying to hold the place up. I'm so embarrassed and very irritated. Elgin US Bank cashed the check for me thank God! I recommend you go to Elgin US Bank before you ever go to the LaGrande branch.

  Response from the owner

  Hello Chelsy, I am sorry to hear you were in an accident. I hope you and everyone involved is ok. We understand your feelings about the situation. We'd like to hear more. Please send us an email to [email protected] detailing the experience you had, including your phone number. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• K

  Kathy Looslie
  1

  Tried to call US Bank again to transfer funds and AGAIN no one ANSWERS Phone. I was trying to avoid the 20 minute wait in drive thru.

  Response from the owner

  We apologize you couldn’t reach the branch when you called, Kathy. You are always welcome to call Customer Service with any questions or needed maintenance at 800-872-2657. Customers can also use the mobile App or online banking to make transfers. I hope this helps and you have a great day. ^Larisa