U.S. Bank Branch Medical Center Pkwy, Murfreesboro

U.S. Bank Branch Reviews

• q

  qodus asadi
  1

  Unbelievable such a unprofessional employees and management. I waited more than 20 minutes to make my deposit while I’m the only car at Drive thro and to get change I have to drive around which is understandable but after 10mints when she walked out with my change and receipts she said “there you go you change and box of your Penney” I said thank you and she said “haaa ummm” and to get a old deposit receipt from 04/09 I have to lessen to unprofessional explanation of the branch manager and she not helped me at all.

• R

  Randall Dunn
  1

  Terrible, terrible customer service. Everytime I come here I have to wait 15 to 20 minutes in the drivethru and there was only one other car in line today. What the heck is going on here. Never have to wait like this at any other branches.

  Response from the owner

  Thanks for leaving us your review, Randall. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• S

  Sarah Malacara
  1

  Banked here for several years, instead of being offered services needed for my account and circumstances. The teller Pena says it is customers fault and refers me to a 800 number to reverse their charge. Hospitality goes a long way, but I would not recommend this bank. They are not up front about overdraft protection, their atms are limited and down often. And their customer service has been sub par. Always below what is expected for the business that is given to them. If I could rate a ZERO based on my experience with Pena alone I would. My other experiences with tellers have always been helpful when looking into banking errors.

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Sarah. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 10462. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jay Brooks
  2

  Overall, most U.S. Bank branches I've been to are friendly and courteous. I honestly don't know how corporate allows this location to operate the way it does. I just avoid this branch if I need to speak to a person. Every interaction at this branch I've been met with some form of either condescension or annoyance. I recommend the one inside the Publix near South Church Street.

  Response from the owner

  Hello Jace, Thanks for reaching out and for bringing this to our attention. The behavior you've described is incredibly concerning to us and we'd really like to speak with you about your visits at this location. Please send us an email at [email protected] with your phone number and reference number 8222. One of us will give you a call within 2 business days of receiving your email. We hope to hear from you soon. ^Caitlin

• B

  Brian Seifert
  1

  Literally the worst bank I've ever had to do business with in over 20 years. Consistently slow, don't understand how their own computers work, can't count, can't help a customer in anything less than 15 minutes. Office workers will ignore a line of any length, including ones that make it out the front door, and I've seen that multiple times. If you value not wasting your life in an unnecessary line caused by inept employees, stay far away.

• D

  Danny Shaw-Remeta
  5

  Everyone at this branch is always very friendly and helpful. If it's busy, there's always at least 3 tellers working to keep the line moving, which seems like it would be expected, but not all banks are as considerate of their customers' time, which is a big deal to me. I go here several times a week and it's always a great experience.

• j

  j berk
  2

  I walked in, there were 2 tellers. One had a customer, the other was talking to another employee. I had to wait at least 2 min for them to finish their conversation before I was helped. When they were done, no one said anything to me, or smiled. The guy just lifted his head and looked at me. Horrible customer service! I work at a bank, and I would never dream of making a customer wait on me to finish my conversation with another employee!

  Response from the owner

  Thank you for taking the time to review our Murfreesboro Branch, J. We apologize for the wait and would like to have the situation reviewed further. Please send us an email to [email protected] with your phone number and reference number 2372, and one of us will be happy to call you by the end of the next business day. We look forward to speaking with you and hope to help you reach a resolution. Thank you. ^Ryan

• L

  Lauren Rosenstock
  3

  I went to withdraw some cash and exchange some coins. I was confused later on at the laundromat to find they gave me $1 worth of Canadian coins... not sure how that happened but after counting the coins by hand (at other branches they have machines that count coins- not sure why they count by hand at this branch) I didn’t think to filter through every coin they gave me but I tried using them -without checking because I shouldn’t have to worry about that - I was putting them into the machine and it wasn’t working. That’s when I realized they had given me some -NOT ALL- but some Canadian money. Very odd and it’s not enough money for me to make another trip over there to exchange them.

  Response from the owner

  Hello Lauren, we're concerned to hear about your recent experience at Murfreesboro branch. We never want a customer to feel that they have to look at every coin to ensure an accurate transaction. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4081 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• S

  Savanna Kennedy
  1

  Terrible customer service. As a Visa distributor, your REQUIRED to do cash advances off ANY Visa. They seem to always have an excuse of why they CAN'T, instead of figuring how to help the customer. I would not recommend this exact location to anyone.

  Response from the owner

  Hello Savanna, thanks for sharing your experience. We'd like to hear more about the situation. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4199. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• C

  Chasity Cast
  1

  Terrible customer service sitting in the bank drive thru line for 15 min only 1 car has moved in all three lines. We have tried to deposit money three times with issue everytime

  Response from the owner

  Thank you for taking the time to leave us a review, Chasity. I understand the importance of our customers being helped in a timely manner. I’m sorry for the long wait. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number and reference #6988. One of us will be happy to give you a call in two business days. ^Michael