U.S. Bank Branch Edgewater Blvd, Foster City

U.S. Bank Branch Reviews

• t

  txgoalie15
  5

  This isn't my home branch, but I had just gotten some loan docs notarized nearby and wanted to submit them to the bank ASAP. Moe could have easily sent me to my home branch, but he made it his mission to take care of my needs. I appreciate the imitative and customer service mindedness.

• B

  Brenda Matsuo
  1

  I have a business account here, my son has a student account and I was going to open another student account with my other son. Went on Saturday talked to Mohammed, made an appointment with Farzan for the following Tuesday. When I show up shortly before my 1:30 appt, Farzan is in a meeting. We are told to wait and someone else (Mohammed) will help me and my son. Waited 20 minutes then asked how much longer. After another 5 minutes of back and forth, Farzan said she would help me in 5 minutes, but oh, I have an appt at 2 pm, implying that I would have to wait after that or she could only help me for 5 minutes (what banker can open an account in 5 min?!) Yes, but I had an appt at 1:30. This is where things went from bad to worse. She started to argue with me about whether I had an appt, who made the appt, and why wasn’t it in the schedule. Hell if I know, it’s your scheduling and I wouldn’t be in this boat if it weren’t for the lousy customer service and attention to detail. Sadly this branch has gone downhill since Covid. I will continue to bank in Burlingame or another bank entirely.

  Response from the owner

  Good morning, Brenda. Thank you for sharing. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4258 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• F

  F.J. Or
  1

  I can't wait until someone answers the phone (12:56 pm.) When you all opened up, me and my partner paid ALL the money owed on the card (over draft). Then I said shut the account completely yet creditors start calling about it. It is over 10 years old, it was your stupid and under trained dummy that never did her job right. To shut any account in a bank, there needs to be a $0 balance to close the account. So how is it I owe you money? Yeah, someone is full of it, and it is you. Wanna contest that. The $0 balance thing was someone that works there's words. So what is your excuse? I have an ex who is an attorney, and trust me, even without him I could handle this! Bring the person who paid it and was woth me as we BOTH stood, paid, and he heard me say to close it. She "supposedly " closed it! Yet..... she took my money and didn't do her job. Mind you that bank was still new. Anyways it was over 10 years ago, so.... I'll be nice.

  Response from the owner

  Hello, FJ. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• E

  Ezra Brown
  1

  US Bank does not honor the contractual agreements that were promised when setting up new accounts. I would not recommend to anyone.

• M

  Michelle Lansford
  2

  Every time I come to this branch, there are about 3 people there, but only 1 actually assisting people. I always have to wait in a line and it’s really frustrating.

  Response from the owner

  Thank you for taking the time to review your visit with us, Michelle. We understand how it can be frustrating to wait in line while there appears to be other employees available to assist. Your time is important to us, and we want to be sure we are operating as efficiently as possible. Please send us an email to [email protected] with your phone number and reference number 4949, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• j

  jade madeLOVE
  1

  They advwrtise Western Union but you have to be a bank customer 🤨

  Response from the owner

  Hi Jade, thank you for taking the time to share your experience with us. There are certain services that we only provide to customers, but I can understand how that would be frustrating when you’ve already made the trip to our location. I apologize that we weren’t able to complete the transaction for you. We appreciate your feedback, and will take it into consideration when reviewing branch policies. Thank you. ^Jessica

• N

  Nathan Don
  1

  Poor follow through and unprofessional branch manager. Do not do business at this branch.

  Response from the owner

  I certainly understand your frustration Nathan. I apologize that this has been your experience. We strive to provide great customer service and are sorry that we failed you. We never want our customers to feel they can’t do business with us. If you’d like to discuss the situation further, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4559. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• S

  Sharon Staley
  5

  Always wonderful Here and the staff is wonderful too!