U.S. Bank Branch W Riverside Ave, Spokane

U.S. Bank Branch Reviews

• C

  Christine Pearson
  3

  It was busy enough that they should have had at least two tellers. We don't bank with them, but needed to cash a check coming from their bank. It cost $7! A little steep to cash their own check.

  Response from the owner

  Hello Christine, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative about our branch policies you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• C

  Cole Casarez
  4

  I can't and won't say much on US Bank themselves, but I will give a BIG thank you to Caitlin S, the Social Media Ambassador of US Bank (⭐⭐⭐⭐⭐). She was extremely helpful, very kind, validated and actually addressed our concerns, and went out of her way to look for solutions to get my wife's money back. Thank you very much, Caitlin. Hopefully this gets resolved soon.

  Response from the owner

  We’re very concerned about what you have mentioned in your review, Cole. We certainly would like to speak with your wife to discuss her experience further. Please send us an email with her name and phone number to [email protected], including reference number 10195. One of our Ambassadors will call her within 2 business days. Thank you and we look forward to speaking with your wife soon. ^Larisa

• M

  Miguel Angel Tamburini
  2

  It’s 2:47pm and you guys are already closed… schedule says you guys close at 3:00pm, on line says the same… what’s up with that guys? :(

• L

  Lacey Beck
  1

  I just waited in line for 35 minutes to make a deposit. There was at a time 16 people in line. I watched as the branch manager sat at her desk and put together packets or some sort of busy work. She obviously doesn’t care about her customers. My experience at other US Banks has been pleasant. This is horrendous

• N

  Nancy Harshman
  1

  The worst bank by far that I have ever delt with. I started my mortgage refinance in December. It is still not complete in April. I had a young man begin my refinace and it was a CLUSTER from the beginning. Absolutely no organization or communication. I have called the bank many times through this process and nobody knows whats going on. I will get my mortgage paid off and never use this bank again.

• H

  Holly Smith
  1

  Long wait time in lobby and no consideration for customers time. Once I got up to the teller the guy complained about his job. Other times stood there and watched the tellers have long conversations with the customers they are helping. Never had a good experience here. Will go to other locations in the future and aboid this one at all costs.

  Response from the owner

  Hello, Holly. We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• B

  Bill Billerson
  5

  Most of the tellers are attractive. Some old grandma was there complaining about something once, but that doesn't happen much. They take my paper and deposit it. Not all smarmy like the credit union types. Recommended.

• s

  selwyn rodejo
  1

  poor customer service! There wasnt a lot of people in but the guy that was supposed to help wotj new accounts choose to help the teller instead! He saw that i was waiting but he helped 3 more before me! he obviously didnt care!

  Response from the owner

  Hello Selwyn, that does sound like a frustrating experience. I’m really sorry that you had to wait so long to be helped. We never want our customers to feel like we don’t care. We would appreciate the opportunity to speak with you about this interaction. Please send an email to [email protected] with your phone number and reference number #5484, and we will contact you within one business day. Thank you for taking the time to share this with us. We hope to hear from you soon. ^Jessica​

• C

  Chase Short
  5

  Valjean short and Rachel chobot are the best employees that work here. They should definitely get a raise and solid high five for there outstanding work. Definitely would recommend banking here!

• S

  Samuel Milne
  1

  Wish I could give it zero stars. If I was as bad at my job as these people are I would have been fired long ago. I’m sure some anonymous representative of the branch will reply to this review with some fake apology but that will do nothing to fix the total incompetence of the employees at this branch and their lack of respect for my time or money. THUMBS DOWN 👎

  Response from the owner

  Thank you for taking the time to review your experience with us, Samuel. We do monitor reviews and do our best to address customers concerns. We would like to speak with you and offer our assistance with this matter. Please send us an email to [email protected] with your phone number and reference number 5145, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan