U.S. Bank Branch S Reino Rd, Newbury Park

U.S. Bank Branch Reviews

• F

  F C Cheng
  1

  I made a mobile check deposit into my checking account for $200 and the entire fund was available to me right away. After seeing the fund was available, I transferred the fund to my US Bank's saving account. Later that day, when I logged onto my account, I saw a negative checking account balance. It turned out that there was a hold placed on my deposit hours after the fund was made available to me. I was told by the US Bank's fraud prevention team that there was nothing wrong with my check deposit, it was this very branch placed an extended hold on my deposit. Why making the fund available to me and took it away hours after? If the hold was going to be placed on the deposit, hold the fund right after the deposit. Don't screw customers by falsely releasing the fund and took it away hours after customers have transferred the fund. It seems like this is a cheap attempt to charge customers for overdraft fees. If I didn't check my account balance later that day, I would be charged with an overdraft fee.

  Response from the owner

  Hello F C Cheng, we are sorry to hear what occurred with your most recent deposit, as we understand that being with an institution that you can not only trust but rely on it considered greatly. If there is any sliver of hope that we can help rectify this issue, then please send your phone number along with reference number 1112 to [email protected] and either myself, or one of my peers will be happy to speak with you as quickly as possible. Hope to hear from you soon. ^Chris

• b

  bobbie bee
  1

  Bank teller Thomas is one of the rudest and most unprofessional banker I have ever met and banked with . Having multiple accounts with usbank and Wells Fargo I am not new to banking and there policy's . Being a young kid he thinks it s ok to talk down to customers . Great staff besides this child . Hopefully he will not be at this branch for much longer so I can continue to bank here . I will not go bank as long as he sits behind a desk here .

• A

  Ali Marie
  2

  Rushed over to this location in aggravatingly clustered holiday traffic seeing the closing time was 3pm needing to get a deposit done (i know cutting it close). Arrived 20 minutes before closing only to have the location already closed down and locked up not an employee in sight. Really disappointing, a waste of gas and not another location close enough to get to in time.

• M

  Mike Dunn
  5

  Jordan gave me great service and I like hand tied bow tie. Great guy.

• J

  Jonathan Hampton
  5

  Fantastic service because of the awesome staff!

  Response from the owner

  Hello Jonathan! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team