U.S. Bank Branch New Hartford Rd, Owensboro

U.S. Bank Branch Reviews

• T

  Terry Jarrett Jr
  1

  I highly urge anyone considering US Bank to look elsewhere! Even after reading several negative reviews, I thought it couldn't be that bad and still gave US Bank a chance. I was dead wrong! I started the account online, because the local branch is appointment only. Due to additional red tape, my direct deposit couldn't start right away. This made my next corporate paycheck, a physical check. The check is drawn from a well known large national bank chain. When the deposit posted the next day it was not reflected in my ballance. National customer service said a two week hold was put on my paycheck, but said that they didn't know why. I was directed back to the local bank, but you can't talk to anyone at the local bank without an appointment, not even by phone. I made a phone appointment and waited through the weekend, US Bank is closed on Saturdays. When noone from the bank called me for my appointment I sent an emai about the no show appointment. After that a lady from the bank finally called me. While she was nice and explained that the bank holds all paper checks, except US treasury checks, she could not help me. She did however get her manager to call me after hours, the next day. Fast forward yet another day without access to my money. The manager calls, she demonstrated zero customer service experience and had a very callus attitude. Basically she advised that my corporate paycheck had low chances of collectability. The bank would not be reimbursing me for the overdraft fees their "without cause" hold created with my automatic payments and it was not the banks problem that I needed access to my money. She didn't even pretend to care or show any empathy regarding the burden the bank was placing on me. This bank does not appreciate or respect new customers. US Bank has horrible service and sneaky policies. Save yourself the hassle and go somewhere else for banking.

  Response from the owner

  Good morning, Terry. Thank you for taking the time to leave a review. I apologize our relationship is starting off on the wrong foot. We're happy to review the situation to see if there is anything we can do to help. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5437. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• j

  jonathon stinnett
  1

  Called this place about coming in and setting up an account. Lady answered and sounded like she hated her life. Told her I wanted to set up an account, she said hang on, came back 2 minutes later and said it'd be a few days before they could get me in and I said that is to long, and she hung up. Real professional. Good job. Btw they outsource there jobs to India.

  Response from the owner

  Hello Jonathon, thanks for reaching out with your review. The behavior you've described is very concerning. Please send us an email at [email protected] with your phone number and reference number 3545. Once we receive your number, we'll give you a call within 2 business days to discuss what happened and to help however we can. Respectfully ^Caitlin

• S

  Syn Dreg
  2

  They open late and close early. Very poor service hours for a business that already has tricky hours to work with.

• A

  Athena Smith
  5

  Staff is friendly and extremely helpful.