U.S. Bank Branch CA, Apple Valley

U.S. Bank Branch Reviews

• W

  Wenndii Ranngel
  1

  The two African American ladies in the front desk have an attitude problem, rude and disrespectful behavior it’s ridiculous. The tatted women is just terrible at providing customer service. I would give them 0 stars if I had the option to. Never coming back to this bank again.

  Response from the owner

  Good morning Wenndii, we're sorry to hear you didn't have a good experience at this location. We'd like to hear more about your interactions. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 2348. We look forward to hearing from you. ^Heather

• C

  CHARLENE Smolinski
  1

  Terrible service with manager and some clerks. They can not do simple transactions and can not answer simple questions. They making banking more difficult than it has to be. Making me feel that this is no longer the bank for me and my family and friends!

• T

  Todd St John
  1

  Absolutely thee worst service in Apple Valley California. Albertsons branch They don’t answer the phone or return calls I have been trying to get ahold of the branch for three days. This is deplorable !!!!!

  Response from the owner

  Hello Todd, I'm sorry to hear you haven't been able to reach a banker in the branch. I definitely understand why this has been frustrating for you. We recommend that you try calling Customer Service at 800.872.2657 for help today. If you would like us to reach out to you, please email your phone number and reference #9822 to us at [email protected] and we'll call you within 2 business days. We look forward to hearing from you. All the best, ^Kim

• w

  wayne tinsley
  1

  sent my wife into this branch because i thought she would assisted fairly with a deposit to our account that we have had with US Bank for a few years!! She went to deposit an Insurance check we received from Mercury for a Total Loss, because of the amount being Higher then THIS BRANCH thinks ia OK!! They put a Hold on the Check for up to a total of 2 WEEKS!!!! I have never been more insulted nor PISSED OFF!! I have personally deposited checks into the ATM MANY TImes!! For More MONEY!! and NEVER HAS THERE BEEN A HOLD!!!! I HAVE CREDIT CARDS AND LOANS WITH US BANK!!! AND DONT UNDERSTAND THE LOGIC??!!! OF COURSE I CALL AND THE BANK IS CLOSED!! WHEN THEY ARE SUPPOSE TO BE OPEN TILL 5PM TODAY!! CALL CORPORATE AND THEY CANT DON ANYTHING BECAUSE IT IS A BRANCH DECISION AND NOT IN LINE WITH US BANK CORPORATE POLICY!! AND THE BRANHC DOESNT ANSWER THE PHONE!! AND KNOW I HAVE TO WAIT TILL TUESDAY TO HAVE THIS HOPEFULLY RESOLVED!! I BETTER RECEIVE AN ANSWER AND SOME SATISFACTION BEFORE THEN OR IM CLOSING MY ACCOUNTS!!! AS SOON AS THIS RIDICULOUS HOLD IS LIFTED OFF OF MY MONEY!! AND US BANK WILL LOSE A CUSTOMER DUE TO ARROGANCE OF A BRANCH!!

• D

  Denise Bowen
  5

  Excellent service! Crystal H. was the best in opening my new account. So very happy. Thank you US Bank!

  Response from the owner

  Hello Denise! We are so happy to hear Crystal was able to help you out during your recent visit. We will be sure to pass along your compliments so she knows how much you appreciate her. We hope you have a wonderful day! The U.S. Bank Social Media Team

• E

  Erika Espinoza
  1

  Poor customer service....closing account ..my husband and I have been having issues with them since we opened the account...we decided to go with CHASE !!!!! Alot better , helpful, great customer service....

  Response from the owner

  Hello, Erika. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• P

  Paula Glass
  1

  I went in there today as a customer and I was treated so poorly I will never go back customer service sucks!!!!

  Response from the owner

  Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• m

  maxwell saidi
  1

  Watch out ,because customer is last here. Rude and disrespectful.

  Response from the owner

  We don’t ever want our customers to feel this way, Maxwell. We want to help as much as we can. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. Please also include reference number 1219. We look forward to speaking with you. Thank you. ^Chrishawna