U.S. Bank Branch Washington Xing, Washington

U.S. Bank Branch Reviews

• A

  Andrew Chamberlain
  5

  And come to this location at least twice a week and they always get me in and out fast. Anybody complaining about how long it takes don't see how multiple cars show up in minutes because it's a busy location. Great people work there. They truly gave me relief after my checks were stolen by fixing it all for me and showing compassion for my situation.

• T

  T. L.
  1

  If I could give 0 starts I would. Rude people who want to talk down to you and don't want to listen. As I was explaining how the app isn't current she was talking over me. As far as I remember transactions after 2:00 go on the next business day. But according to the lady I was talking to transactions happen all the way up to midnight and if a check comes in after 2:00 and you don't have the funds why it's going to bounce. The problem was I had money in the bank as far as I could tell from the app. Plus there was plenty in my savings. One of the checks was a pay my bill check that came from the bank. Why send it if I don't have funds, then charge me for it???? Snooty be-otch!!!

  Response from the owner

  I am sorry to hear this was your experience, Ty-missy. We never want our customers to feel they didn't receive good service from us. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9902. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• P

  Pete Bush
  2

  Not the warmest/friendliest staff compared with local banks. My biggest complaint though is the Stone Age speed of their drive thru service. It takes foreeeever to do the most basic of tasks.

  Response from the owner

  Hello Pete, thank you for bringing this to our attention. The experience you described is very concerning as we want to make sure all of our customers feel welcome.. We'd really like to speak with you about the situation so that we can investigate this matter further. Please send us an email at [email protected] with your phone number and reference number 9489. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• H

  Holly
  1

  If you need an auto loan, save yourself the headaches and go somewhere else. I have very good credit, getting the loan wasn't the issue, the customer service is. Calls not returned and important information not given. I wasted so much time here it's not even funny. Their lack of training and customer service has cost them a loan from me today and in the future.

  Response from the owner

  Hello Holly, I'm sorry to hear that you feel your time was wasted. That's definitely not the experience we want to provide and we'd really like to speak with you about what happened so that we can have this matter properly escalated. Please send us an email at [email protected] with your phone number and reference number 3936. Once we receive your contact information, we'll give you a call within one business day. We hope to hear from you soon. Thanks! ^Caitlin

• I

  Ian
  1

  People need to wake up. This covid thing as gone too far. People need to be able to access their money and cash. Limiting people from their money in a time of need is ridiculous. There is something nefarious at work here with the banks and federal reserve. Hours need to return to normal!

  Response from the owner

  Thank you for taking the time to share your feedback, Ian. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• S

  Samantha K
  1

  Waited for 30 MINUTES and they kept the lobby locked during OPEN HOURS. LAZY. Absolutely ridiculous and selective treatment of customers.

  Response from the owner

  Good morning, Samantha. Thanks for sharing your experience. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• K

  K Thies
  3

  I have updated my review from a 1 star to a 3. They have gotten better the last couple visits with getting traffic moving through. 👍🏻

  Response from the owner

  Hello, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• T

  Tony Diester
  1

  How does cutting drive thru services off an hour early help stop the spread of a virus? All you're doing is cutting people who work day shift off from being helped.

• J

  James Froning
  1

  If i could give zero i would! The way this bank takes advantage of its customers is disgusting! NEVER will I EVER recommend anybody to bank with y'all! Dont let this bank take advantage of you and save yourself the stress and agony they they will cause you and refuse to help.

  Response from the owner

  Hi James, I have responded to your prior review. Please send your phone number along with reference number to [email protected]. Thank you and have a great day. ^Chris

• r

  rick lindeman
  1

  The hours are wretched. When you do get service they act like they are doing you a favor.