U.S. Bank Branch N Leavitt Rd, Lorain

U.S. Bank Branch Reviews

• b

  bee vguy
  5

  A National Bank with the atmosphere of a local Savings & Loan. Really community oriented. They greet you by your name and treat you like family. You couldn't ask for a more personal Banking experience...

• R

  Richard Patterson
  1

  Garbage. I use this bank because the transactions don't cost anything if you have a card that's out of their network. I left my card in their machine a year ago and was given the card back when I showed up with an ID. This time I left my card in the machine, showed up before they opened and was told even though they had my card before them I couldn't have it back. Now I'm waiting a week or more to use my own money

• T

  Teresa Grace
  1

  Used to really like this bank but have become very unhelpful and rude if you need assistance you feel like you are bothering them. I believe I’ll be changing banks it’s a pain but customer service is worth it there are plenty of other banks to choose from.

  Response from the owner

  Hello, Teresa. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• d

  damond mathis
  5

  The nicest tellers and they refer to their customers by name. Always pleasant and I'm glad I switched my business banking from Chase to USBank!

  Response from the owner

  Hello! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• D

  Don Carter-Williams
  1

  Came in to open an account that was closed for reasons they could not tell me. Took care of what they said they required only be turned away with no explicable reason why. Felt as if I were being looked down on by the teller. Not a nice environment.

  Response from the owner

  Hello Don, I understand your frustration with the recent closure of your account and lack of answers. Would you like to talk with us further about what happened? If so, please email your phone number and reference #7706 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• M

  Matt
  5

  Customer service was outstanding! Teller was thorough. Very convenient location, by far best bank I’ve ever had!

• N

  Nancy Hamilton
  5

  The most helpful and friendly bank that I have ever dealt with! Also love their available hours.

  Response from the owner

  Hello Nancy! Thank you so much for taking the time to leave this complimentary review for your local branch. We are so happy to hear that the team is able to help you out in a friendly manner and that the hours work with your schedule :) We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• A

  Alex Rodriguez
  1

  The manager is rude and racist. Not a good bank at all .

  Response from the owner

  Hello, Alex. Thank you very much for taking the time to leave us this review. We're very concerned about your review and want to hear more from you regarding your recent experience. Please reach out to our customer care team by emailing [email protected] with your contact information and details of your experience and a representative will respond to you within 2 business days. We hope to hear from you soon so we can look further into this issue. Kind regards, The U.S. Bank Social Media Team

• J

  Jermaine Kirkendoll
  1

  Horrible! Waited in line for like 23 minutes. Customer service sucks

  Response from the owner

  Hello Jermaine, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak in greater detail about your experience with a customer care representative, please feel free to reach out to them by calling 1-800-USBANKS. Kind regards, The U.S. Bank Social Media Team