U.S. Bank Branch W State St, Geneva

U.S. Bank Branch Reviews

• S

  Sam Marshall
  1

  Today I went in to this US bank location to close an old account. Carmen, the teller, was rude and standoffish from the start. I explained to her what I wanted to do and why I wanted to close the account. She turns to look at me and asks “so why do you want to close the account?” I stared at her blankly thinking she was joking but she was serious. I guess she was paying 0 attention. So I kindly explained the situation again. Then she spent 5 minutes typing away on her keyboard in silence only to tell me I needed to make a deposit and come back tomorrow to close the account. I said I wouldn’t be doing that because it doesn’t make sense and requires another trip to the bank. I tried asking her why US Bank could charge me fees but wouldn’t let me close the account but I couldn’t finish my question both times without her interrupting me. I asked her to please let me finish my question before she tried to answer. Apparently upset by this, she told me to leave the bank and go to a different location. I asked for a manager and he closed the account in minutes. When I attempted to discuss Carmens terrible customer service with the manager, he brushed it off and changed the subject. Being the immature person I am, I walked by Carmens desk on my way out (which was on the way out. I didn’t walk of my way to be a jerk) to thank her for her outstanding customer service and let her know the account was closed. Don’t use this bank. Try the State Bank of Geneva up the street. Better rates and customer service.

  Response from the owner

  We are so sorry we’ve let you down, Sam. We apologize for the extended time you spent and the loss of you as our customer. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 0793. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• B

  Brenda Granados
  1

  Hidden fees and extra charges is how US Bank gets away with robbery. Even if you opt out of overdraft protection they still find a way to apply fees to your account by the week. Apparently, even if you've been a customer for years, it holds no value or appreciation. All they care about is making a profit- On a student account at that. Do better US Bank. Very poor business standards.

  Response from the owner

  I’m sorry to hear you feel this way, Brenda. We are here to help. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is [email protected]. Please also include reference number 2719. We look forward to speaking with you. Thank you. ^Chrishawna

• S

  Shiraz
  1

  Horrible bank, went today and it said temporarily closed. What happens to people who need to grab something or talk to a banker. Called and no answer? I am glad to move my account somewhere else.

  Response from the owner

  Hello Shiraz, thanks for reaching out and providing us this feedback. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Regards, ^Kortnee

• J

  Jodi Poling
  1

  This branch of the bank in Geneva Illinois is a huge joke! People in training messing up accounts! Manager doesnt return calls...we have been with them for many years and have our mortgage with them...stay away and go somewhere else....they are horrible and have no respect for their customers!

• R

  Richard Anderson
  1

  Don't count on them keeping the alloted appointment they make with you. Disorganized and frantic is the best way to call this location. I won't go back for anything.

  Response from the owner

  Hello Richard. Thank you for taking the time to share. I am sorry to hear you don't have good experiences at this location. If you'd like to discuss your interactions in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1070. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• D

  Dennis Hood
  5

  Very nice professional staff. You can get into the lot easily from James St instead of navigating Main St traffic. Great location just west of Geneva downtown shopping district.

  Response from the owner

  Hello Dennis! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• M

  Michael Cummings
  2

  Chronically understaffed 30 minute wait to make a simple business deposit. In the past much faster and dependable

  Response from the owner

  Hello Michael, thank you for providing us with your review and feedback regarding your visit. We'd really like to speak with you about your experiences and the changes you've noticed. Please send us an email at [email protected] with your phone number and reference number 5163. Once we receive your contact information, we'll give you a call within one business day. ^Caitlin

• T

  Tom Hanania
  1

  Brought a check given to me by a company drawn from this bank. I was told they wouldn't cash it because I'm a 'non-customer'. I'm going to stay that way.

• B

  Bernie Hamilton
  1

  Tried to cash a 500 dollar check. Teller says “it’s the end of the month we have no money”

• M

  Mike Novelli
  3

  The hours of operation are terrible for a 21st century modern business