U.S. Bank Branch Ventura Blvd, Encino

U.S. Bank Branch Reviews

• F

  Frank A
  1

  Wont let u withdraw ur own money in cash they want u to wait or order it

  Response from the owner

  We understand your frustration and want you to know we were not trying to be difficult. Once a week branches anticipate the amount of funds they are going to need to order from the cash vault broken down by denomination. To ensure they have enough funds for everyone, the branch may not be able to fulfill all the requests they receive. Keep in mind you can always call ahead and place a order for the amount of cash you will need. We appreciate your feedback regarding this experience. Thanks, ^Kortnee

• M

  Mireya Bedolla
  1

  The costumer service is terrible, they don’t even have enough personal to attend people.

  Response from the owner

  Thank you for sharing your experience, Mireya. I hope you were able to get all of your transactions completed and questions answered. If you still have questions, please call Customer Service at 800.872.2657 where bankers can help with your banking needs 24/7. All the best, ^Kim

• J

  Jerry Azarkman
  1

  The customer service is extremely bad and it’s looks like the bank doesn’t care and they are using the coronavirus issues in long wait on the phone (5.5 hours) and after responding they send you to other departments that each will ask you the same questions and after all this they will not give you any answers. That can be every time you need to get information regarding the forbearance or other mortgage questions. Definitely not recommend this bank.

  Response from the owner

  Hello Jerry, we’re sorry to hear you’ve had a negative experience with us. We never want our customers to feel like they can’t get help when needed. If you’d like to discuss the situation in more detail, please send us an email to [email protected] outlining the experience you had. In your email, please include your phone number and reference number 6243. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• L

  Las Vegas Best Garage Door Repair
  5

  Great service plenty of tellers I enjoyed being here quick in and out

• D

  Dawn Smith
  1

  This branch ALWAYS has bad customer service, but Rosanna takes the cake. Encino is my branch so I called to ask a question regarding a deposit I made an hour earlier at another location ( try to avoid Encino tellers have attitude) was told well why didn't I call them ? not I can try and help you. Than was talking over me while trying to ask question and she promptly asked did that answer I said NO she proceeded to say have a nice day and hang up. I guess she was doing me a favor...

  Response from the owner

  Hello, Dawn. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• A

  Azh Hakimi
  1

  Deposited a check and the manager at this branch put a hold on the account. When I called to see why the hold was placed, the manager never gave me a straight answer and told me to call back at Monday. I found out of the hold after I tried to withdraw money from my account. If I did not, I would have never found out of the hold. US Bank is officially the worst bank I have ever dealt with. I’m thinking of closing my account and suing this branch manager.

  Response from the owner

  Hello Azh, We see you've left this review for multiple U.S. Bank branches and want to make sure your concerns are addressed and questions are answered. Please reach out to our customer care team by emailing [email protected] with your name, contact information and description of your experience and a representative will contact you within two business days. Thank you and kind regards, The U.S. Bank Social Media Team

• S

  Silia
  1

  SO about 3 weeks ago I went there to do couple things. First of, 2 banker ladies were having argue with each other cuz they both wanted to leave and go home faster instead of doing costumer's job!and I was the only costumer in the bank who needed help from the bankers. finally, one of them helped me and the other one left the branch! this lady had to request new cards for me for both debit and credit cards. I received my debit card couple weeks ago but not my credit yet! I just called to credit card customer service and they said she didn't request for my new credit card at all! I guess these ladies don't like their job and they need to stay home instead of fighting together about which one do the costumer's job and which one goes home faster!! There are many young people who are looking for jobs ladies, if you two don't like it, stay home and let others work! Don't forget this, Bank of america also had to send me new debit and credit cards which I received both cards within 2 weeks! and I'm so thankful to them.

• V

  Vanessa Schor-Yakobian,LMFT
  1

  I agree don’t like the bank manager rude and arrogant

• A

  Andy churchian
  1

  Do not believe any promise they make,

  Response from the owner

  Hi Andy, thank you very much for taking the time to leave your review. Is there something about your visit that we can look into or address? If so, please send us an email with more details and your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2075. Once we receive your phone number, we'll give you a call within 24 business hours. Thanks again. We look forward to hearing from you. ^Michael