U.S. Bank Branch Woodworth St, Sedro woolley

U.S. Bank Branch Reviews

• D

  Darrin Norton
  1

  Back in the day, this bank was managed by caring, compassionate people who made you feel valued as a customer. . . Now, it is managed by a gaggle of despotic malcontents who will do nothing in the way of ensuring quality customer service or satisfaction. I have been banking here for over 20 years. 20 years! I have been depositing my work paycheck here every 2 weeks for thirteen years. At the corporate level, is a funds availability policy that states if I deposit my check into the ATM on a Saturday, I won't get my money until first thing Tuesday. Fine, I get it; however, corporate will tell you that the branch manager has the authority to force the funds to your account sooner. When I asked the manager to do this for me she refused! I had representatives from corporate ask her twice, as well, while I waited on the line. Each and every time she refused. Her reasoning, she didn't feel "comfortable" forcing it through for me. Keep in mind she had the power to help me, I had never asked for that kind of help before and most importantly I have deposited over 310 paychecks from the same employer at this branch. The level of callousness, in addition to the arbitrary and capricious manner she chose to treat me with speaks volumes to the character of the people working this branch. It's deplorable, awful and shouldn't be allowed to continue. Never have I had two decades of loyalty met with such irreverence! Corporate was very helpful, yet they were powerless to stop this one rogue manager from inflicting her insipid will upon me. I cannot fault the corporation. They have always treated me well, but if you can, avoid this branch. They're just not very good at this whole humanity thing there.

  Response from the owner

  Hello Darrin, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1-800-USBANKS. Kind regards, The U.S. Bank Social Media Team

• A

  Alexis
  5

  Chad was awesome! Very helpful in setting up my bank account and letting me know all my options, and how the bank works. The other ladies working were very nice also.

• K

  Katie N
  1

  Newest update, they suddenly deny me access to accounts I've been using for a decade!?!

  Response from the owner

  Good morning Katie. Thanks for taking the time to leave a review. I am sorry to hear your experience hasn't been good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1826 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• R

  Robyn DeBoer
  5

  Very friendly and helpful. Thank you.

• L

  Laquen Holcomb
  1

  Booo the ATM touch screen is not working

  Response from the owner

  Hello Laquen, we apologize for any inconvenience the screen not working has caused. We'd like to get additional information about your experience. Please send us an email to [email protected] detailing the experience, including your phone number. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather