U.S. Bank Branch Lincoln Ave, Parker

U.S. Bank Branch Reviews

• R

  R C
  1

  2 times now this branch is outrageous. First my dad died when I tried to cash the Insurance check to transport him across state lines and the funeral I was accused of committing crimes because the amount of cash I wanted. Long story short found out they didn't have that cash on hand around 30k .. second time went to get out 1500 bucks from checking I was asked by the teller if I work full time and for who. I asked what that has to do with removing money from checking. He literally said well I can just cancel this transaction if you don't want to tell me.. well that was the final straw. I will take my almost perfect credit score. And over 6 figure annual income somewhere else.. don't worry, though. I gave him my shoe size too. Just to get the cash I needed. edit-- look the reply from the bank communist thinking they where protecting me from my own funds. wow I'm so ashamed to do business with us bank notice how they don't say it didn't happen?

  Response from the owner

  We're sorry to hear about the loss of your father, RC. Part of U.S. Bank’s success as the safest and strongest bank in the country is the way we manage risk for not only the company but for you, our customer. We wouldn’t want to lose you without a chance to speak with you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 0826. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• R

  Rick Nord
  5

  Jessica and Melissa have been handling the renovations like champs and have made the drive-thru only experience awesome. I love this branch.

  Response from the owner

  Thank you for your kind words, Rick. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• M

  Matthew Vestal
  1

  Horrible place to make deposits. From what I can tell they don’t have regular tellers behind the counter. Waited 20 minutes in the drive through only to have to go in and beg one of the bankers to take my deposit. Avoid this branch if you can.

• S

  Sheldon E
  1

  Poorly managed and not properly employed. Always a huge wait, drive through is usually always closed making you go inside and wait for minimum of 30 mins. Huge turnover in employees, shows that management is terrible. I’ve banked here for years and it only gets worse. Got to 1st Bank. Better service & bank.

  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit Sheldon. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ray

• T

  Taxi Aria
  5

  Nima is an amazing person great co worker that his peers can depend on him. Always willing to help and go above and beyond.

  Response from the owner

  Thank you for taking the time to share your experience, Taxi Aria. We are happy to hear the visit met your expectations for great service. We hope you have a wonderful day and hope to see you again soon. ^Larisa

• C

  Crystal Lancaster
  1

  Sat in drive thru for 20 mins finally went inside to see everyone but one person standing in there break room talking. When we finally got help I said something about waiting in drive thru and they told me there where all busy??? I will not go back to this branch and thinking about changing banks, my husband is thinking the same. We have multiple cards thur you and accounts that now we may change!

  Response from the owner

  Hello Crystal, I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. We'd really like to speak with you about what you experienced. Please send us an email at [email protected] with your phone number and reference number 4061 and we'll give you a call to discuss. We hope to hear from you soon. ^Caitlin

• S

  Scott Leszczak
  1

  Takes 20-30 minutes to process one transaction. There is always one teller on duty in the lobby and only one teller at the drive up. Cars lined up around the corner. The bank manager and four salaried employees sitting at their desks doing absolutely nothing to help their team. Leadership is a JOKE !!! My time is valuable.

  Response from the owner

  Hello Scott, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• R

  Rocket Man6065
  1

  I am continually frustrated by the members of this branch especially the manager. Everyone is really nice, except the manager who is cold and impersonal, but slow! My last auto loan had the wrong loan duration set up. The loan officer for my equity line could not answer simple questions about the terms of the loan and never followed up with me to answer my questions. I will never have anyone at this location handle another loan again.

  Response from the owner

  Thank you for taking a moment to share your experience with us, Rocket. We are sorry to see that you were unsatisfied with your visit. We would like an opportunity to speak with you further about the experience. Please send us an email to [email protected] with your phone number and reference number 6093, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• T

  Tiffany McTiff
  1

  An hour wait to make a deposit in the drive thru is ridiculous. On average, it’s 35-45 minutes, which is insane! I don’t understand why the lobby can’t be open when plenty of other banks have their lobby’s open now that masks are mandatory. If banking takes this long just to make a deposit, I’m switching banks.

  Response from the owner

  Good evening, Tiffany. I understand the importance of being helped in a timely manner. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily adjusted our operations to promote safety. Customers can also bank digitally using our website and mobile app, or by calling 800.872.2657. Please cal us if you have any questions about the alternative banking options available. Thank you. ^Kim

• R

  Renaissance Bastiells
  2

  2-2021 They have a new mgr named Alex. Never returns calls, never follows up though he states he will. That's unprofessional and unacceptable. The branch itself, hit and miss if an issue arises. Its also a USBank issue as different departments don't work well with each other, and online issues or mobile app issues are a nightmare. Very fustrating.

  Response from the owner

  Thank you for reaching out and for sharing your experience. I'm sorry to hear that you've had difficulty following up with the manager. We'd really like to speak with you about this and to help however we can. Please send us an email at [email protected] with your phone number and reference number 10312. Once we receive your number, we'll give you a call within 1-2 business days. We hope to hear from you soon. ^Caitlin