U.S. Bank Branch Ohio Pike, Amelia

U.S. Bank Branch Reviews

• C

  Confessions and Lessons
  1

  No one can get me any answers. I have been battling for three months to try and get my check. This bank is taking money from me and withholding money that I am owed. It is my paycheck. I needed it before the world did what it is doing. This not old news US Bank. Me thus morning: I called you 12 times yesterday. C. Daniel: I know. I saw it. She saw me call an never got back to me. She was supposed to call me a week or so ago and never did. Way to keep the tradition strong by not calling me back. Six whole years in a row, not one US Bank employed person has ever called me back.

• R

  Ross Herbolt
  1

  Don't go if you have any plans within a 24 hr period. Also the old blonde lady with shoulder pads in the drive thru is an absolute "C U Next Tuesday"

  Response from the owner

  Hello Ross, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

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  Stephanie Slone
  1

  This branch is conveniently a two minute drive away from my house. Should be a quick pleasant experience, but they let you down every time. Do not visit this branch unless you want to spend 40 minutes minimum in the drive thru! Terrible customer service!

  Response from the owner

  Good morning, Stephanie. I apologize that this location has let you down on multiple occasions. I know how frustrating long wait times can be and I'm sorry for any inconvenience. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• L

  Laura V
  1

  If I could give them a zero I surely would. I’ve spent cumulatively over 12 hours on hold trying to get simple login assistance. Giant Fail U.S. Bank! I applied for the "simple" SBA insured loan immediately and have been dealing with a broken, unprepared and dysfunctional process for weeks! The process and actions of U.S. Banks attempt at this are shameful, egregious and bathed in incompetence. I’ve been a loyal customer for more than 30 years. My company and my employees were counting on you. This should be your only priority, fix it.

• C

  Cmg F
  1

  On Jan 12th a teller, can’t remember her name, pulled her mask all the way down to talk to me as I deposited a check. I was hearing her completely fine before, I never said “what” or anything like that. She just wanted to take her mask off to talk, which makes no sense cause that’s how you spread more particles. I am not deaf and so I DONT need to read lips. It was really strange and stupid of her. I am high risk so I got the f*** out of there.

  Response from the owner

  Thank you for taking the time to share your experience, Cmg F. If you'd like to discuss the interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9786. We will give you a call in 2 business days. We look forward to hearing from you. ^Larisa

• B

  Briannah Goad
  1

  Will randomly charge you fees on your account and then no one wants to help you figure out why they charged you a fee. Us bank is the worst bank I’ve ever dealt with

  Response from the owner

  I'm sorry to hear you are upset with fees that have been assessed to your account, Briannah. If you have questions about what happened, we will be glad to address them. Please send us an email with your phone number to [email protected], including reference number 1918. One of our Ambassadors will call you within 2 business days. If you need to speak with someone today about the fees, please call our 24-Hour Customer Service at 800.872.2657. Thank you and we look forward to speaking with you. ^Larisa

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  Brandi Smithers
  1

  THIS PLACE has given me nothing but trouble today and i do know that i will be switching banks. i called and they sent me through to 6 different people! SIX. Absolutely insane. they need to make it an option to give zero stars.