U.S. Bank Branch Main Ave, Tillamook

U.S. Bank Branch Reviews

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  Terry Smith
  2

  Nice enough people, but no one there knows how to send a money transfer to Europe. They failed with 3 attempts, made excuses that the problem was on Europe's end, wasted a week during the process, resulting in me nearly missing out on the deal that was struck.

• L

  Linda Ediger
  5

  Yes, the drive up has been slow at times, but the last three times I've been there - there has been only one or two cars ahead of me or none. Naturally, there are times it will be busier - so if you can pick a different time. I don't know everybody's name, but Katy, Leah and all the ladies have been extremely helpful and patient AND that says a lot considering they are short staffed. Covid has been hard on all and I'm grateful they hung in there to help their customers!

• L

  Lois Sanchez
  5

  This bank has been so amazing for me after having issues with another local bank. The tellers & the manager are so helpful every time I need assistance, and I could not be happier with my experience as a customer.

• J

  James Fletcher
  1

  Holy hell! This bank is the worst! No lobby open. Each drive thru transaction takes roughly 15 minutes with one lane open.. You can see the person disappear for 10 minutes each time! Avoid at all costs!

  Response from the owner

  Hello James, thanks for sharing your experience. We apologize that your visits take so much time. We try not to take more time than necessary. If you'd like to discuss your interactions in further detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 7234. We’ll give you a call within 2 business days. Thanks again. ^Heather

• S

  Steve Bebek
  5

  This is regarding Kayla Seaholm. She is a huge asset to your company. She is the only one who kept in continuous contact with us even on weekends while she was camping. If we would have started the HELOC loan process with Kayla originally I feel positive we would have completed the loan process but the original two loan people didn't communicate and one didn't return my call at crunch time. If we do keep our accounts at US Bank it will only be because of Kayla Seaholm, she is a super star.

• J

  Jered Darby
  1

  I saw a personal banker by the name of Katie Tohl litter in front of a customer by throwing PERSONAL INFORMATION on the ground out of the ATM machine. THIS IS NOT OKAY! Please stop trashing our town!

  Response from the owner

  Hello Jered, thank you for sharing your concerns with us. Would you like to discuss this matter with us further? If so, please email your phone number and reference #10239 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

• s

  stephani hopfer
  1

  Terrible service. Waited over an hour in the drive through. Line was backed up to 101 and only had one lane open. Would not recommend this bank to anyone.

  Response from the owner

  Thank you for reaching out,Stephani. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Ryan

• J

  Josiah Becker
  1

  Seems a bit pathetic that I have to stand in line outside with a bunch of cars for 45min as a padestrian. Wells Fargo is open, you should be too. Get with it.

  Response from the owner

  Thank you for taking the time to leave us a review, Josiah. We’ve temporarily adjusted our operations to promote safety, and the branch lobby at this location is currently open by appointment only. Visit usbank.com or the U.S. Bank mobile app to make an appointment. I recommend making an appointment so you do not have to wait outside for assistance. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. All the best. ^Michael

• G

  Greg “Kheremos” Galloway
  5

  One if the employees is quite a character, the rest aren't bad. Everyone is nice, though! Sorry for not editing the review sooner!

  Response from the owner

  Hello Greg, Thanks for reaching out with your review. In an effort to provide safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. At this time, this branch is open via drive-thru from 9:30 AM-4:00 PM. Since you were calling after the branch had closed, they likely were unable to answer your call. For help after branch hours, please call our Customer Service at 800-872-2657. Representatives are available 24 hours a day, 7 days a week. All the best. ^Caitlin

• M

  Michael Males
  1

  Be careful , this bank will not honor post dated checks ....If your pay check is post dated you cant cash it..but if you post date a check they will notify who you wrote the check too..Then they will send that check through rapidly over an over...9-10 times rackin up charges....with this method my account was drain3ed....Just a bunch of thieves....

  Response from the owner

  Hello Michael, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team