U.S. Bank Branch E Trent Ave, Spokane

U.S. Bank Branch Reviews

• N

  Nadezhda Gordeyev
  1

  I am a customer of US BANK, I have used the services of this branch and their notary for many years. But yesterday I visited a notary at Albertson's branch , she was also the manager of this department, she behaved very annoyed, raised her voice at me (almost screamed), I asked her for help, since English is my second language, but she did not want to help me, people around were looking at us. I told her, maybe I made a mistake in the documents and I need to fix it, but she didn’t want to understand and only always said: "I will not sign it"! I kept asking her to help me and explain what I had better do, but she did not want to help me. She is not restrained, not nice, not polite and not kind to customers. She is a bad example for her employees, I don't even know how she can be a manager...??? She should learn how to behave with the client. I have heard about her behavior before from a few people. Another guy in their department helped me and explained everything. Thanks a lot to him.

  Response from the owner

  Hello, Nadezhda. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• A

  Abbee Gorman
  1

  Tyler from this Us Bank allowed my ex boyfriend (who is not on my personal account) to take almost $400 out of my personal account and lied on the paperwork and said I allowed it (I was not even in Spokane at the time). Rhonda, the manager was extremely rude to myself and my mother who was trying to help me, and told me she would not look at the cameras, nor would she even help me. These tellers are a joke, extremely rude and fake. If you must go here for whatever reason, I would highly suggest waiting for the blonde lady, she is the only nice and professional one.

• v

  v t
  5

  I want to publicly thank employee Aurelie Camu for her professionalism and great attitude. She really cares about the customers and is extremely helpful . Thanks

• K

  Kevin Walker
  5

  Another great experience at US Bank today! I needed a cashier’s check and the teller was extremely helpful and thorough! Thank you!

• T

  Tina Westra
  5

  The address is wrong on Google maps. It's still within the Safeway grocery store and has been for a number of years. 8901 E Trent.

• B

  Barb Walter
  5

  I have found these clerks go above and beyond. They have personally called me to make sure I knew a transaction had gone through. I definitely go to them over the other more traditional branches

• M

  Mike yo
  5

  This is a nice branch with helpful associates. Aurelie was VERY nice and thorough! Thank you!!!

• L

  Lori Mitchell
  1

  Do not bank with them. They hold your money and wont release it when its all the money you have to feed your kids and to pay your rent: so thanks to us bank my kids won't eat and I'll be kicked out of my house!

  Response from the owner

  Hello, Lori. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• m

  morky mork
  4

  Helpful, friendly people working here!!! Yahooooo!!!

• J

  John smith
  1

  Still sitting on hold for over a hour, someone please rob this bank of everything

  Response from the owner

  Hello John, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin