U.S. Bank Branch County Hwy, Blaine

U.S. Bank Branch Reviews

• E

  Emma Wagner
  5

  I recently closed on an auto loan with Kyle at this US Bank branch. He made this process easy and was very nice the entire time. I am very pleased with my experience at this branch and highly recommend! He also shared with us a few good places to have lunch at around the area!

• J

  Jeff L
  1

  I've never seen a bank so unwilling to assist a customer with a fraud issue. Even worse, seeing employees at this bank visibly upset/frustrated that they have customers with a problem. This branch is the absolute worst. I am now a former customer thanks to the horrible customer service at this branch location.

• G

  Gamas B
  1

  This bank has the worst customer service I have even seen. They hate to see a customer that need help. They are very rude. The way they talk to you makes you to get out of that place. This place has very serious customer service problem.

  Response from the owner

  We are sorry to see that you are unsatisfied with your recent experience with us. We thank you for taking a moment to share your review. If further assistance is needed, please reach out to our Customer Service team at 800.872.2657. Bankers are available anytime, and will be happy to help. ^Ray

• S

  Sarah Luttman
  1

  I really absolutely hate us bank! They dont help you even when you really need it i have been banking with them since 2010. I had a problem that has not been resolved at all. I get a letter after 12 years of being with them and having the same account saying they are going to close my savings account for inactivity now in the 12 years ive done business with us bank they have never sent me a letter stating i had to have money in my account in order to keep it open. For 12 years i dont think ive had much in that account this just goes to show they just want you for your money thats it.

  Response from the owner

  Good morning, Sarah. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5767 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• M

  Mady Ekue-Hettah
  1

  I came to the usBank branch by appointment to open a business account. No one was available to help me. A banker came to me and said: my co worker is not in today but I can check your paperwork but there is nothing I can do. What a waste of my time! The second day, someone was available but they were behind schedule. I was very disappointed with their customer service. This branch is the worse, they are so incompetent. So slow and move you from banker to banker.

• D

  Dan Small
  2

  Nine people in line only one person working waited 10 minutes and left. Went to this branch cash machine would only give me 20s no large bills.🤨

  Response from the owner

  Hello Dan, we're sorry to hear your experience made you leave. I assure you we never want our customers to feel the way you do as we understand the importance of getting your banking needs met. We'd be happy to pass this information along to the branch. All the best. ^Chris

• T

  Tuponken
  5

  Branch Manager was extremely professional taking care of my case. Thanks for taking your time helping me finishing my request that was started with one Agent.

• S

  Sea Mile
  4

  I like visiting this branch. its better than the one closer to us.

  Response from the owner

  Thank you for your kind words, Sea. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• K

  Koray Furrow
  1

  I had a few questions to ask about a credit card, and the banker, Devica Chandarbali, was judging my employment history and think I wasn't good enough, she told me what I already knew bout it and still ran a credit check. So safe to say it's not a good spot

  Response from the owner

  Hello Koray, We never want a customer to leave feeling as if their request was not handled correctly and they weren't treated with kindness and respect. We use customer feedback to help improve the customer experience, so we appreciate the time you have taken to reach out to us. If you would like to discuss your recent visit further, please email your phone number and reference number 5106 to us at [email protected] and we will be glad to call you. Warm regards, ^Kim

• D

  Destree Richotte
  1

  Awful experience!! I dont know who I spoke to, she didnt say her name, but I called to resolve an issue with an unauthorized payment taken out of my account. After explaining to her my issue and asking for assistance, she transferred me to an automated system that only told me my bank account balance. I called back, the same woman answered, I respectfully informed her that she wasn't helpful the previous time I called and I asked if there was someone else I could speak to and SHE HUNG UP ON ME. Now when I try to call back, my calls are not answered!! I am very unhappy, I plan to close my account after this issue is resolved and I will bank elsewhere. * I would also like to include that I had to call the US BANK customer service line to be assisted, I spoke with a representative based out of Cincinnati, she filed a complaint against this location on my behalf. She was much more helpful and professional than the idiot you have answering the phones at your location.

  Response from the owner

  Good morning Destree, thank you for bringing this to our attention. The experience you described is very concerning. We'd really like to speak with you about the situation so that we can look into this matter further. Please send us an email at [email protected] with your phone number and reference number 1508. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris