U.S. Bank Branch Washington Ave, Racine

U.S. Bank Branch Reviews

• A

  Anka Mech
  1

  I would give this branch a zero if I could. I wanted to open an additional account and was turned away because I didn't schedule an appointment. The lady that turned me away was sitting in her office without a mask on. She put one on in addition to latex gloves as she proceeded to walk me out of her office. This is customer service? You make your customers feel like they are lepers. Shame on you! I will be taking my business elsewhere and closing all of my remaining accounts.

  Response from the owner

  Hi Anka, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0441 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• S

  Shaun Stauffer
  1

  This is the absolute worst bank! I will be switching to educators soon. It's always a slow process inside even when they are not busy. 500 dollar limit in drive through when all the other us bank I've been too let me take out whatever I need. ATM has been broke for a few days now....they got rid of the good bank in franksville to keep this one???? SMH You need a good manager or something!!!!!

  Response from the owner

  Good morning, Shaun. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0576 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• R

  Rachel Klaus
  5

  I have always had a good experience banking with Us Bank. I've bank with them for over 10 years. Staff has always been helpful and kind. I just wish there was a location closer to me. Build more Us banks!!!

• M

  Matt Seivert
  1

  Poor customer service. ATM doesn't give debit cards back. I asked for a replacement debit card and they said my credit card was old and I needed a new one. Ended up they gave me a new account not a replacement card! Don't bank here.

• M

  Madeline Thompson
  1

  This bank is wildly understaffed. And I can't seem to find any job postings on their website so they must be content with the long lines and wait times for their customers. I am trying to get my corporate team to switch banking insitutions as these long wait times are terrible. The customer time wasting here is so bad that I had more than enough time to hop on their guest wifi to write this review. The very few people who work here are nice and deserve better staffing.

  Response from the owner

  Hello Madeline, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• A

  Alena Malaga
  1

  When you lose confidence in the management of your bank (or branch in this case), you should find another bank to work with. I have not done it yet, despite paying the consequences of bad management of the branch (and too much confidence on my side) in Racine, Washington Ave in 2019. Until today, no one apologized - I was offered to speak with a supervisor , that after a while of waiting I have been told that she is busy, and that she will call me by phone. It never happened, of course. And today those same people require respect towards them, when you express your disagreement. The respect shouldn't be mutual, I wonder? So - I consider the management of the US Bank branch in Racine incompetent and do not recommend it to anyone. I'll change bank when I can, because there are no more branches of the same bank in Racine.

  Response from the owner

  Good morning, Alena. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location aren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5534 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• R

  Ryan Regk
  1

  Won’t let me close all my accounts because i did not have an appointment but the place was quiet…

• H

  Hammett Clinic of Chiropractic Kenosha Chiropractor
  1

  Worst branch in Wisconsin! Slow, inept, poor service training. USB should close this branch and start over! Banking at it's saddest. Been a customer of USB since 1983!

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location aren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0160 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• C

  Craig Johnson
  1

  It seems like no matter what time of day you come in, the wait is over 30 minutes even if there are less than 2 people in line. Their staff works both the lobby and drive thru. I am shocked this branch is allowed to be run in a way like this.

  Response from the owner

  Hello Craig, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• K

  Kenneth Marek
  1

  Terrible service at this branch. We waited on hold for 30 minutes in order to set up an appointment to have coins counted, then when we arrived at the branch they told us that they couldn't honor the appointment and said that we'd have to come back another day. We have multiple US Bank accounts, and expect better than this. Go to another US Bank location for better service.

  Response from the owner

  Hello Kenneth, Thanks for reaching out with your review. I'm sorry to hear that your appointment wasn't honored when you visited the branch. We'd like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 1427. Once we receive your number, one of us will be in touch within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin