U.S. Bank Branch E 14th St, San Leandro

U.S. Bank Branch Reviews

• M

  Mike Petrosyan
  5

  Paulette really took care of me last minute. I had a last minute wite transfer and she dropped everything to help me. If you are polite to people, they take care of you! Thanks, US Bank!

• J

  Jesse Maiwald
  1

  11 am Saturday only one banker working and a line out the door. Very typical of this location. So tired of US bank man..

  Response from the owner

  Hello Jesse, I am sorry to hear of the long wait you experienced at the branch. Thank you for taking the time to share your feedback. I hope future visits are a better example of the excellent service we strive to provide. I hope you have a good weekend. Regards, ^Kim

• A

  Alfonso Chávez
  1

  Horrible service. Seems like they do not know what they are doing, they need more training.

  Response from the owner

  Hello Alfonso, I'm sorry you are unhappy with the service you received. If you would like to discuss your accounts or your experience further, please reach out to our 24-Hour Customer Service team at 800.872.2657. A banker will be glad to help in any way available to them. I wish you the best, ^Kim

• S

  Sarai Limon
  1

  Bad bad bad they have some rude tellers i went to deposit a check to someones account and i told the lady if she could give a second i was getting the account number and she said i had to wait on the side and she started to help other people.

  Response from the owner

  We’re sorry for the poor service, Sarai. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5210. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Aaron James
  2

  The redheaded Teller or Assistant Manager not really sure what her name is, but she is by far the worst teller I have ever been to. This is not my first time having issues with her. She is rude and really unpleasant.

• O

  Oops !
  1

  Hours posted online & on the building say this branch closes at 06:00 p.m on Fridays. It is 05:45 p.m., and they are already closed for business. What bank presents itself that way?

• R

  Roxana Iglesias
  5

  Grate customer service!!Myisha is very helpful thanks for all your help💕🙏

• H

  H3adknockafirst[48] 1
  1

  Never informed customers they were closing

  Response from the owner

  Thanks for leaving a review, Venita. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily closed this branch to disinfect and deep clean the site and expect the location to reopen shortly. You can find a list of nearby locations using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. ^Heather