U.S. Bank Branch Ne 3rd St, Bend

U.S. Bank Branch Reviews

• J

  Jimmy Champion
  1

  Honestly poor customer service I came in to try to see if I could get my overdraft fees looked into, and they did look into it, but seemed to not care about anything I had to say. I also deposited my check there and she deposited it but after just stared at me blankly…….. like ok are we done here? Been banking with U.S bank since I was 14yrs old. Can’t believe they could even care to try to help me

  Response from the owner

  Hello Jimmy, thank you for sharing your experience at the branch. I know that overdraft fees can be overwhelming, so I am sorry that you feel your request for assistance wasn't taken seriously. If you would like additional consideration to be given, please reach out to our Customer Service team at 800.872.2657 where bankers are available to speak with you 24 hours a day, 7 days a week. I wish you the best, ^Kim

• L

  Linda Hinton
  5

  Every time I have business with US Bank, the customer service is exemplary!

  Response from the owner

  Thank you for taking the time to share your experience, Linda. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kortnee

• K

  Karen Mulder
  1

  This branch could not be bothered to help my 3 daughters open accounts. They had 1 customer in the whole branch and wanted us to make appts and come back. The tiny branch is Safeway on Hwy 20 was happy to help us and gave great customer service. The Manager, Michael Herzog, at the Safeway location knows how to treat customers!

  Response from the owner

  Hello Karen. We are sorry to see that this has been your experience when trying to open an account. Based on availability, a branch may ask for an appointment to ensure that we can dedicate a banker to your requests while still servicing customers. We are happy to see that another branch had availability to assist. We thank you for taking a moment to share your experience, and hope to see future experiences improve. Thank you. ^Ryan

• S

  Serena McCally
  1

  Bank likes to rip you off! My partner had a PENDING charge of 7.99 which gave me a balance of -5.41 that again was PENDING. They issued a PENDING overdraft fee for that item that had NOT cleared yet. He deposited enough money to cover both charges thinking since both were pending that the overdraft fee would drop. It did not. I cannot believe that they would issue a overdraft fee for a charge that had not cleared yet. He will be closing his account on Monday. We are hard working people like many others with a family to support and it just makes me sick that US bank takes advantage to take money away from hard working people to support their rich corporate greed!

  Response from the owner

  Good morning Serena, thanks for taking the time to share you and your partners experience. I know the impact that bank fees have. We'd like to review the account and situation, to see what we can do. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3886. We look forward to hearing from you again. ^Heather

• S

  Samara Rivera
  1

  Worst Bank you could ever go to. The entire staff is a joke, when I attempted to get a loan the man helping me instantly laughed in my face for looking younger than I am. No one seems to know how to do their job, or they need a managers assistance who is so conveniently never there. Closing my account on Monday :-)

  Response from the owner

  Hello Samara, I would feel frustrated too if I had an experience like this. I would like the chance to turn your bad experience into a positive one. If you would like to talk further about what happened, please send an email to [email protected] with your phone number. We will give you a call within 24-48 business hours to help in any way we can. Thank you for your time. ^Kim

• S

  Steve Moore
  5

  Since some of the reviews posted which caught my eye are unfavorable, I'd like to offer my review. I have used this bank and branch for 18 years, and cannot recall one single visit that was unsatisfactory.

• A

  Alex J
  4

  Friendly service in a pleasant atmosphere Spacious parking lot Teller's smile is the part where consideration for customers stands out.