U.S. Bank Branch US, Monett

U.S. Bank Branch Reviews

• J

  Jessica Moore
  1

  The lady we spoke to, Natalie, was very rude. I went in with my disabled husband, and she asked me if I was my 77 year old mother in law, then asked me, "well then why are you even here?" when I told her I wasn't. I very quickly decide that we would just bank elsewhere, told her so then left. I tried to call and tell the bank manager what had happened, but Natalie had already told the manager her side of the story,so we were basically told that didn't happen. I'm sure Natalie didn't tell the truth that she was being hateful, and just said that it was an innocent mistake. I'm in my 30s and am obviously not 77, she was purposely rude, and thankfully so as it lead us to a better, more professional bank. I will be bringing my mother in law in there this week to close her account and taking her elsewhere for the foreseeable future. Save yourself the time and just go anywhere else.

  Response from the owner

  Hi Jessica, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #0614 to [email protected]. Once we receive this information we will contact you within 48 business hours to further assist. All the best, ^Kortnee

• B

  Bill Bailey
  1

  Very rude bank manager. She refused to cash a check written to me on an account at their bank that had plenty of funds. I gave them a state issued ID but she wanted my entire social security number which is my private information and not needed for this transaction. I would not recommend this bank.

  Response from the owner

  We appreciate you taking the time to leave your honest feedback, Bill. The Bank Secrecy Act requires banks to understand and monitor the source of transactions made to accounts. As a part of the bank's effort to manage the Bank Secrecy Act and Anti Money Laundering risks associated with cash transactions, you may be asked further questions. If you'd like to discuss the experience in more detail, please send us an email with your phone number to [email protected], including reference number 5000. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• N

  Nick p
  1

  When I signed up for my account ten years ago there was zero maintenance fees of any kind. Then all of the sudden they started slapping me with fees, didn't tell me and when I went in the branch in monett was met with Karen attitude females who were extremely rude and hateful. Treated me like I was stupid and they didn't care if they had my business or not. Gonna change banks

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Nick. Any changes to your account are reflected in your monthly statement. We wouldn’t want to lose you without a chance to investigate this concern further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3938. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jacob Willis
  1

  Still the same crappy bank they were when I was a teenager 12 years ago. It had been so long that I decided to try them again a few months ago, but their ATMs in Monett are always broken, they charge way too high of maintenance fees for checking accounts, and they charge a $36 fee for accidentally overdrafting $19 and don’t care at all to work with you on a first offense. A rep said they would have a manager look into it and call me back and they never did.

  Response from the owner

  Hello Jacob, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. We see you've left multiple reviews and we would appreciate some additional insight into your recent experiences. If you have a free moment would like to speak with a customer care representative, you are welcome to do so by calling 877-654-3015. Kind regards, The U.S. Bank Social Media Team

• K

  Kane Kellner
  1

  Terrible bank. Close before actual hours posted, can’t get help to save your life. Never been more disappointed.

  Response from the owner

  Good morning Kane, thank you for bringing this to our attention. The experience you described is very concerning. We'd really like to speak with you about the situation so that we can investigate this matter further. Please send us an email at [email protected] with your phone number and reference number 1955. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• R

  Robin Sargent
  4

  Very friendly tellers, quick service.

• H

  Heather
  1

  Super rude male employee horrible customer service