U.S. Bank Branch W Capitol Dr, Milwaukee

U.S. Bank Branch Reviews

• L

  Luke R
  2

  Very Slow branch. I am not used to the crazy security but understand. I had to go in due to the atm not working. This time it was relatively quick. I was in a hurry to make an appointment and did not realize the exit door needed to be buzzed out as well. When I pushed to exit I expected the door to open. It did not. Due to an accident from a couple weeks before I had a healing cracked rib. When the door did not open the energy put into opening the door transferred up my arm into my chest. The injury was healed enough that it did not hurt anymore when I breathed or moved normally yet now is hurting again when I move and breathe. I must have missed the signs saying this. Please add more or hit the button quicker. Between this, the couple times the ATM has not worked and the wildly long wait from last time even though there were plenty of employees around I rate this branch 2 stars. It would have been one star but I was helped quick enough today. I was the only customer at the time though. 2 hours later update. It hurts so much. Not happy at all. Please do better.

• B

  B Vang
  3

  I visited this branch a couple of months back and spoke with Indigo who is a Personal Banker at this location. I wanted to be able to withdraw a large sum of cash on a certain date and was advised that I can call a couple of days ahead to request and it should work. The example that was given is that I can make a request Mon and pickup Wed. That simple. However, when I called back (at a much earlier time than what she had previously advised) Indigo now says they cannot fulfill my request because they've already put in their cash orders for the week. Looks to me as though they didn't want to make the effort to do it. Only thing she can do is make a courtesy call on the date that I need my money and even still, they're not sure if they'll have it. Well, that would risk my chances and be too late of a notice. Frustrated, I called another location and they said no problem, they could cover me right away. Simple as that! Bottom line, if you need anything important done, don't waste your time going in to this location and to listen to their instructions because they probably don't know it themselves. Update: I had to go back to this locatio because it was the closest to where I was going. There is a tall young man that works there and he's been very helpful and attentive. Know that he's trying his best. I appreciate it. If I can give 3.5 Stars I would.

• M

  Mike Kwiatkowski
  5

  Friendly knowledgeable teller. Fast and efficient. First time i visited this branch. I. Will start coming to this branch more often

• E

  Eric Liu
  1

  Shouldn't have to ask for a pen three times in the drive thru. Went from saying I only need to send my ID to filling the slip as well. Waste of time.

  Response from the owner

  Thank you for sharing your experience, Eric. It sounds like you are unhappy with the lack of service you received during a recent visit. Would you like to discuss your concerns further? If so, please email your phone number and reference #7775 to us at [email protected] and we'll call you within 2 business days. We look forward to speaking with you. ^Kim

• C

  Claire S.
  2

  This bank was closed 45 minutes before the posted closing time today... 12/20/2021.

• T

  Tim Masarik
  1

  terrible service at this branch. my fault i continue to go here. wouldn't let me deposit money one time. didn't give me the right amount back this time. never said hello, thanks have a great day anything.

  Response from the owner

  Hello Tim, we're sorry to hear you didn't have a good experience at this location. We'd like to hear more about your visits. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6009. We look forward to hearing from you. ^Heather

• C

  Christina Jackson
  2

  I feel like criminal coming here. You have to be buzzed in and out. I always have a problem if I want to withdraw more than $500. I understand the process may be to protect me or the bank but it's very inconvenient. There were ruined when I could not get money. My money. What's that about

• j

  justin Trupp
  2

  Very friendly staff, but probably one of the slowest drive threw I have ever been to. My last experience I was the only car their and it still took 15 minutes to make a simple withdrawal.

• A

  Ally G
  4

  Security is heavy, Bankers are very nice and helpful. Only one person can enter at a time.

  Response from the owner

  Hello Ally, Thanks so much for the feedback! We appreciate you :) The U.S. Bank Social Media Team

• R

  Raechel Smith
  1

  No money in the ATM on a Friday night at 6pm. Literally couldn't even pull a $20 out. Very disappointing.

  Response from the owner

  Thank you for bringing this to our attention, Raechel. If this happens in the future, please visit usbank.com/locations for a list of other ATM's in the area. If you would like to speak with us about the experience, we would be happy to help in any way we can. Please send us an email to [email protected] with your phone number and reference number 3826, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan