U.S. Bank Branch S 100 E, St. George

U.S. Bank Branch Reviews

• j

  josh fraser
  1

  Still salty about that Crisp fake $100 bill yall gave me last year that got confiscated by my other bank when I tried to deposit it. That money was supposed to last me the month, but since It got confiscated I was only able to afford a jar of peanut butter, a pack of gum, and a bag of ice cubes, and 3 grapes to satiate my hunger for the whole month. I still want my money back.

• W

  Wendy Stabler
  1

  I have been with US Bank for 15 plus years. I opened my accounts in California and had always had a great experience. However, once I moved here the experience has changed worst bank ever in Utah!

  Response from the owner

  Hello Wendy. We are sorry to see that this has been your experience since moving. We would like to speak with you and offer our assistance with the matter. Please send us an email to [email protected] with your phone number and reference number 3095, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• A

  Ashley Espinoza
  1

  Two bad experiences. We bought a house. They wired the money from someone else's account to our title company. We made an apt online to meet with people at the bank. The lobby is closed and it says to call. We did and nothing happened. We stood outside and they completely ignored us. This was so frustrating because then we had to drive through the line to the window. What was the point?

  Response from the owner

  Hello Ashley, thank you for taking the time to share your recent experience at the branch. Our goal is to provide great service, so I am sorry we have fallen short. Would you like to discuss your recent visit further? If so, please email your phone number and reference #1150 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim

• J

  Joe J
  1

  This bank changes hours so often and you show up after they’ve closed and they aren’t the friendliest about it. They also have poor line management. I wish there was another US Bank in town.

  Response from the owner

  Hello Joe, Thanks for reaching out with your review. This branch is currently open during the hours of 9:30 AM-4:00 PM Monday-Friday for the lobby. The drive thru is open additional hours, until 5 pm on Fridays and 9:30 Am-Noon on Saturdays. Hours for each of our locations can be checked via our website at: usbank.com/locations If this hasn't been your experience, or if there's anything else we can address, please send us an email at [email protected] with your phone number and reference number 1316. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• C

  C K
  1

  The bank teller gave me some misinformation about a transaction which caused me to incur unnecessary fees. I didn't find out this was misinformation until a day later. Several days after this I went back to the branch and brought this mistake to the attention of the branch manager. He was completely dismissive and just made up bogus excuses. Completed unhelpful and unreceptive and basically said "well, too bad, we aren't going to do anything for you". I might still call one of the 800 numbers and put in a complaint with corporate or something, not sure yet. It was just a few dollars in fees and for them to not admit their mistake and make it right seems petty to me. The USbank branches in this town don't do a while lot of business, and maybe there's good reason for it? Pretty disgusted with the attitude of the people at this branch.

  Response from the owner

  I’m sorry to hear about your experience. We want to help as much as we can. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. We look forward to speaking with you. Thank you for reaching out to us. ^Chrishawna

• K

  KEN WILSON
  5

  I just have to say thank you! I am in and out of this bank on a regular basis. I am always treated with the upmost respect and courtesy. I have not always been in the know as to what needs to be accomplished in our commercial bank account, but they have always gone out of their way to help me find the answers to all of my questions and to serve and take care of my needs. Thank you, for always being there for me! Your the best!

• D

  David Remley
  5

  Very helpful and professional even if your slightly frustrated. Great place to bank and very understanding when it comes to unapproved fees.

• P

  Parker Powell
  1

  My bank lobby is closed, I have to sit and wait for multiple cars to move thru drive up. Costco, Home Depot, my wife's nail salon, state liquor store all open but not my bank lobby. In 6 years in this lobby and have seen no more than 2 customers in the bank at one time and now it is closed. Ridiculous!!!

• E

  Eric Wehmhoefer
  3

  I love banking with us bank. I hate that they closed 2/3 banks in town. I love their altitude reserve credit card!

  Response from the owner

  Good morning, Eric. Thank you for the kind words. I am glad you've had good experiences with us. We understand that closing a branch is a disruption, but we are dedicated to helping our customers and employees during this transition. Customers’ banking preferences and behaviors are changing, influencing how and where we operate. As a result, we are consolidating some of our physical locations. Customers can manage their accounts any time through online banking at usbank.com, the U.S. Bank mobile banking app, our Customer Service at 800.872.2657, and at the ATM. If you’re looking for a branch, a full list of U.S. Bank branches, and ATMs, can be found at usbank.com/locations. Take care. ^Heather

• C

  Christine Brown
  1

  This bank has the worst customer service ever. I have been going here to pay my rent for several years now. Once you were no longer located inside Smiths everything about your customer service is not professional and , the employees are rude.

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Christine. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3137. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa